Work From Home - CSR

For more than six decades, our organization has worked alongside over 44,000 unions and associations — representing teachers, firefighters, veterans, nurses, and other essential workers. Our role is to ensure their members receive clear, reliable information about supplemental benefits.

Because these families request to meet with us, our team does not cold call or solicit. We connect only with individuals who have already expressed interest and are looking for guidance.

As a representative, you’ll make a meaningful impact by supporting working-class families. Your day-to-day responsibilities will include:

• Coordinating appointments with individuals and families who have requested benefit information

• Hosting virtual consultations (Zoom or phone) to walk clients through their options

• Discussing coverage needs and helping families identify plans that fit their circumstances

• Maintaining ongoing relationships through consistent communication and follow-up

• Using an established training system designed to help new representatives succeed

• Setting and achieving personal goals, with opportunities to move into leadership as you grow

This position is focused on education, service, and support — not pressure-based selling. Your purpose is to guide families and help them make informed decisions.

Ideal candidates bring:

• Strong verbal and written communication skills

• Basic computer proficiency and comfort with online platforms

• Motivation, discipline, and a solid work ethic

• Good organizational and time-management abilities

• Professionalism and a willingness to learn

• The ability to pass a background check

Experience in customer service, sales, hospitality, or retail is helpful but not required. We prioritize attitude, reliability, and coachability.

We provide all the tools and support needed for long-term success, including:

• Full training and ongoing mentorship — no prior experience needed

• Weekly pay plus weekly performance bonuses

• Fast advancement opportunities for those seeking leadership or management roles

• Career stability in a recession-resistant industry

• Flexible scheduling, allowing you to design your own full-time hours

• Fully remote work, with all appointments held virtually

• Residual income opportunities that grow over time

• Health, dental, and vision benefits

• Company-paid annual trips to exciting destinations (e.g., Puerto Rico, Cancun, Disney, Las Vegas, Bahamas)

• A positive, high-energy team culture built on support and collaboration

• Recognition programs for representatives who exceed expectations

This opportunity offers much more than a standard job:

• Uncapped earning potential based on your effort

• Rapid leadership pathways for motivated individuals

• Transferable professional skills in communication, consulting, and business development

• Purpose-driven work that helps families protect what matters most

• Long-standing stability with a highly reputable company

• Work-from-anywhere flexibility while still maintaining financial security