Account Management Lead Associate - Accredo - Onsite - Honolulu, HI

*** Must be a current resident of Honolulu, HI**
* ** Account Management Lead Associate*
* (Reports to Account Management, Manager)

Join Accredo as an Account Management Lead Associate, where you will help deliver a strong customer experience for payers, prescribers, referral sources, and patients. In this role, you will manage day-to-day client relationships, coordinate service delivery, support implementations, and use performance insights to strengthen client satisfaction, retention, and growth.

** Responsibilities*
* -    Manage daily customer relationships by applying strong knowledge of client benefit plans and Accredo product offerings.

-    Serve as a primary point of contact for customers and referral sources, responding to inquiries, urgent requests, and escalated issues with clear follow-through.

-    Provide proactive consultation, analysis, and issue resolution related to Accredo core services and client needs.

-    Execute client benefit requests accurately and on time, including benefit changes, product upsells, new groups, terminations, and escalations.

-    Lead new group and product implementations by coordinating internal meetings, timelines, quality standards, and stakeholder alignment.

-    Facilitate customer-centered team meetings to review operational performance and align service delivery with client expectations.

-    Present Accredo services and performance metrics to customers to support satisfaction, retention, and growth opportunities.

-    Collaborate cross-functionally to resolve client issues, support prior authorization needs, and ensure core service delivery.

-    Partner with management and team members on strategic sales, marketing, and account management initiatives.

-    Build trusted relationships with customers and referral sources to support decision-making, service adoption, and long-term account health.

** Required Qualifications*
* -    Current residency in Honolulu, HI.

-    Minimum 3-5 years of experience in account management, client service, healthcare operations, or a related customer-facing role.

-    Strong communication, negotiation, and presentation skills.

-    Strong analytical and problem-solving skills with ability to resolve complex issues across teams.

-    Demonstrated ability to manage projects, timelines, and client expectations using structured processes.

-    Strong customer focus with demonstrated commitment to client satisfaction and retention.

-    Proficiency with Microsoft Office tools and internet-based applications.

-    Ability to travel overnight up to 20% based on business needs.

** Preferred Qualifications*
* -    Bachelor's degree in a related field (preferred, not required).

-    Experience working with specialty pharmacy, healthcare benefits, or payer relationships.

-    Experience supporting implementations, prior authorization workflows, or referral-source relationships.

-    Experience contributing to sales growth, upsell opportunities, or strategic account initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10

Mbps download/5

Mbps upload.

For this position, we anticipate offering an annual salary of 75, USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

For more details on our employee benefits programs,  () .

** About Evernorth Health Services*
* Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the…