Merchant Services Representative

Job Title

Merchant Services Representative

Plains Capital Bank is seeking to hire a Merchant Services Representative. The Merchant Services Representative is responsible for the development of new merchant services business, the expansion of existing bank business relationships, and the servicing of existing customers primarily in the area of merchant services. This position will serve as a merchant services point of contact and provide basic advisory services, with a focus on sales.

- Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services.

- Communicates in a clear and succinct manner using multiple platforms.

- Develops and maintains proficiency in the changing environment of payment processing in order to set-up merchants, provide training, and download terminals.

- Develops and maintains an ability to analyze merchant statements to determine pricing options and provide client direction.

- Prepares, delivers, and presents proposals to prospective and existing merchants.

- Maintains detailed records, reports, and logs pertaining to merchant referrals.

- Develops and maintains an understanding and knowledge of compliance and risk issues to escalate to management as appropriate.

- Answers questions regarding merchant services from customers and internal contacts.

- Assumes additional responsibilities as required.

- High school diploma, general education degree (GED), or equivalent required.

- 2 or more years of B2B (business-to-business) sales experience and/or Bachelor's degree (or equivalent training in business or sales management in lieu of degree) required.

- Previous experience in merchant services or banking/financial services strongly preferred.

- Self-motivated with strong business development, sales, and negotiation skills.

- Excellent verbal, written and interpersonal communication skills.

- Excellent customer service and personal skills.

- Excellent PC skills, including word processing, presentations and spreadsheets via Microsoft Office products as well as custom applications and systems.

- Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

Plains Capital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, Plains Capital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. Plains Capital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio.

Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

Plains Capital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

Plains Capital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

To learn more, please visit us online at

Job Identification 32095

Job Category Sales

Locations 5010 University Ave, Lubbock, TX, 79413, US

Work Hours Monday - Friday, 8 a.m - 5 p.m

Business Unit Plains Capital Bank