Agency Manager, IFP - Western Region, Seattle Preferred - Remote2369615 | Seattle, Washington | Remote

Aca Agency Manager For Unitedhealthcare Individual & Family Plans

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

United Healthcare Individual & Family Plans (IFP) is committed to helping people live healthier lives and making the health system work better for everyone. Our IFP portfolio provides affordable coverage, accessible benefits, and a simplified enrollment and member service experience across diverse markets.

The ACA Agency Manager for United Healthcare Individual & Family Plans plays a key role in driving membership growth across an assigned subset of West Region markets while residing in one of the preferred markets of Washington, New Mexico, Oklahoma, Kansas, Missouri, Iowa, Colorado, Arizona, Nebraska, or Wyoming. This role builds solid relationships with agents, agencies, community partners, and key market stakeholders;

strengthens sales capability through training and coaching; and ensures a compliant, consumer-focused sales experience within the ACA Individual & Family Plan market. Success in this role requires leadership, solid cross-functional partnership, and a commitment to culture, collaboration, and market presence.

If you are located in the West region, you will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

• Achieve assigned sales and membership growth targets across an assigned subset of West Region markets while living in one of the preferred residence markets
• Build, recruit, and manage a high-performing distribution network across independent agents, agencies, and Field Marketing Organizations (FMOs) contracted with United Healthcare
• Lead agent onboarding and readiness, including contracting, licensing and appointments, certification, training, and ongoing field support
• Develop and maintain solid community relationships within assigned markets, including partnerships with local organizations, providers, associations, and community-based groups that support market awareness and consumer engagement
• Partner closely with state-based exchanges and other market-specific stakeholders to support effective execution, visibility, and alignment within assigned markets
• Serve as a liaison between agents, agencies, and internal sales process owners to ensure a smooth agent lifecycle experience, including enrollment administration, commissions, servicing, tools, and systems support
• Build solid cross-team partnerships across the enterprise, including collaboration with network, marketing, actuarial, product, and other key internal teams to support growth, market execution, and issue resolution
• Plan and execute market-specific communications, meetings, and field activities to drive efficient coordination and solid sales execution across assigned states
• Deliver virtual and in-person training to improve product knowledge, sales execution, and adherence to ACA, CMS, state, and company compliance requirements
• Monitor sales results, trends, and key performance indicators (KPIs); provide coaching and hold agents and agencies accountable to performance expectations
• Demonstrate visible leadership in the market and across internal partnerships, helping foster a solid culture of accountability, collaboration, and service excellence
• Ensure agents follow federal and state-specific sales and marketing regulations, United Healthcare policies, and all applicable compliance standards across assigned markets

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Active health insurance license in a West Region market (or ability to obtain licenses in assigned states)
• 2+ years of experience partnering with brokers, conducting sales trainings (in-person and virtually)
• Affordable Care Act (ACA) Individual & Family Plan experience, including knowledge of applicable sales and marketing regulations and guidelines
• Experience managing external distribution channels, motivating, goal setting and goal achievement
• Experience presenting live to all levels of organization including senior/executive leaders
• Proficiency AI
• Ability to travel up to 25%
• Reside within one of the preferred West Region markets: WA, NM, OK, KS, MO, IA, CO, AZ, NE, or WY
• Driver's License and access to reliable transportation

Preferred Qualifications:

• Experience working with the Federally Facilitated Marketplace (FFM) and State-Based Exchanges across Individual & Family Plan markets
• Individual & Family Plan sales, managed care, outside sales, broker distribution, or territory…