Account Manager

Job Title:

Account Manager (AM)

Department:
Sales

Reports to:

Eric Benson

Location:

Tempe, AZ

Employment Type:

(Full-time/Exempt)

At Benson, we're more than just a company; we're a dedicated team making a real difference. As leaders in fire protection and life safety solutions, we ensure the safety of our clients' facilities with top-tier services and unwavering standards. Join our culture of excellence and innovation to grow personally and professionally as part of a dynamic sales team while impacting the safety of our communities.

The Account Manager serves as the primary relationship manager for an assigned portfolio of existing clients, delivering exceptional customer service while building and maintaining long-term partnerships. This role is responsible for managing customer accounts, identifying opportunities to expand services through additional Benson Systems solutions, and ensuring clients remain engaged and satisfied throughout the customer lifecycle. The ideal candidate is relationship-driven, proactive, and committed to delivering outstanding customer experience while supporting account growth and retention.

This position is based in Tempe, Arizona, and offers a hybrid work environment that includes client site visits, remote work, and in-office collaboration. The Account Manager works closely with Project Managers, Technicians, Sales, and other cross-functional teams to ensure seamless project execution, responsive customer support, and continued client satisfaction.

• Maintain and Grow Existing Accounts:
  Serve as the main point of contact for assigned clients, building rapport and ensuring ongoing satisfaction with Benson Systems’ services.
• Upselling and Cross-Selling:
  Identify opportunities to introduce additional solutions, security, fire protection, and life safety services to existing clients.
• Client Relationship Management:
  Conduct regular check-ins and QBRs (Quarterly Business Reviews) with clients to evaluate needs, address concerns, and explore new project opportunities.
• Contract Renewals and Expansions:
  Manage renewal processes for service contracts, coordinate expansions or new service offerings, and handle any adjustments to existing agreements.
• Collaboration with Internal Teams:
  Work closely with the Implementation, Project Management, and Technical Service teams to ensure a seamless client experience, from onboarding to ongoing support.
• Client Advocacy:
  Proactively identify and resolve client issues or challenges, acting as a liaison between the customer and internal resources.
• Data and Reporting:
  Track and report on key account metrics, including churn risk, expansion opportunities, and overall client satisfaction levels.

• Previous
  
  Experience:
  
  2+ years in account management, customer success, or a similar client-facing role, preferably within the security, fire protection, or technology industries.
• Relationship Building:
  Proven track record of cultivating strong, long-term client relationships and maintaining high customer satisfaction.
• Sales Acumen:
  Familiarity with upselling, cross-selling, and contract renewal processes.
• Organizational
  
  Skills:
  
  Strong attention to detail and ability to manage multiple accounts, projects, and priorities simultaneously.
• Communication
  
  Skills:
  
  Excellent written and verbal communication, with the ability to handle escalations and negotiate effectively.
• Technical Aptitude:
  Willingness to learn about Benson Systems’ offerings in security, fire protection, and life safety (training provided).
• Proactive Mindset:
  Self-motivated individual who thrives on finding innovative ways to support and grow client relationships.

• Strong communication skills (verbal and written)
• Attention to detail and accuracy
• Problem-solving and critical-thinking skills
• Ability to manage multiple priorities
• Professionalism and confidentiality

• Ability to sit/stand for extended periods
• Ability to lift up to 20 pounds

• Adherence to company policies, procedures, and applicable laws.
• Maintain…