Sales OPS Director

Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.

We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.

OVERVIEW:

We are a fast-growing enterprise technology company and we are looking for a Sales Operations Director to own the systems, processes, and execution infrastructure that powers our sales team. This is a high-impact, highly visible role that sits at the center of how we scale our sales motion. You will work closely with sales leadership, the Chief Revenue Officer, and a dedicated GTM Strategy & Intelligence team to make sure our sales org is running efficiently, our data is clean and reliable, and our reps have everything they need to close deals and grow accounts.

If you are someone who thrives in a fast-moving environment, loves building and optimizing systems, and gets satisfaction from seeing a well-run sales machine — this role is built for you.

LOCATION: San Mateo, CA (In office, non remote position)

RESPONSIBILITIES:

This role has five core ownership areas. Each is critical to the sales team performing at its best.

You are the owner of our sales technology stack. This means the systems are configured correctly, adopted consistently, and working reliably so that reps spend their time selling, not troubleshooting.

• Own the end-to-end administration of Hub Spot CRM — pipeline configuration, lifecycle stages, workflow automation, user management, and data hygiene
• Manage all tools in the sales stack including Linked In Sales Navigator, Zoom, and any additional platforms used by the sales team
• Evaluate, onboard, and integrate new tools that improve sales productivity and execution quality
• Maintain clean, reliable data within the CRM so that inputs flowing into GTM-wide reporting are accurate and consistent
• Note:
  
  Click House and Looker are owned by the GTM Analytics & AI team. Your responsibility is ensuring clean data flows from the sales stack into that infrastructure.

You define how the sales team operates. From prospecting to close, you own the playbooks, the standards, and the processes that make execution consistent across every rep.

• Build, document, and continuously improve sales processes, playbooks, and standard operating procedures
• Ensure every rep has clear, current documentation for prospecting, qualification, opportunity management, handoffs, and closing
• Identify process gaps through close observation of the sales team and proactively propose improvements before they become performance issues
• Own renewals and upsell process documentation in partnership with Customer Success to ensure seamless post-sale execution
• Create and maintain internal training materials so process knowledge is captured and transferable

You are the person who makes sure the sales team’s numbers are accurate, timely, and trusted. You own the sales-level reporting — this is distinct from GTM-wide strategic analytics which sits with a dedicated team.

• Track and report on sales-specific metrics: quota attainment, win/loss rates, pipeline…