Sr Dir, Global Sales Systems & Technology Enablement

** Date Posted:*
* ** Country:*
* United States of America

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* Location:

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* OTCTH:
Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

** The Opportunity*
* Otis is a global leader with a multi-billion-dollar installed base and a highly localized commercial execution model across Service, Modernization, and New Equipment. We are modernizing how our sales teams engage customers and drive growth through advanced digital tools.

We are seeking a Senior Director, Global Sales Technology & Enablement, to lead the evolution of our sales technology ecosystem and seller experience.

This is a high-impact, enterprise role accountable for ensuring that sales tools are not just deployed-but fully adopted, embedded, and deliver measurable productivity and commercial outcomes at scale.

This role sits at the intersection of Global and Regional Sales and Digital Technology, with a primary mandate to define, deliver, and drive adoption of modern sales technology. The focus is on creating a seamless, intuitive seller experience through an optimized tech solutions
-enabling sellers to work smarter, leverage data effectively, and spend more time engaging customers and winning business.

** Why This Role Matters Now*
* + Critical role in accelerating sales technology innovation and digital tool adoption globally

+ High visibility across regions and close partnership with Digital Technology

+ Opportunity to shape and modernize the global sales tech solutions and seller experience

+ Direct impact on tool utilization, data quality, and seller productivity through technology enablement

+ Key enabler of scalable, user-centric platforms and consistent tool adoption across regions

** 24-36 Month Mandate*
* + Drive step-change improvement in sales productivity through technology adoption and workflow simplification

+ Establish a globally consistent sales tools strategy and governance model

+ Achieve high adoption and effective usage of core platforms (e.g., CRM, quoting, pipeline tools)

+ Reduce non-selling time and administrative burden across sales roles

+ Build a scalable enablement model embedded into onboarding, coaching, and execution

+ Deliver measurable improvements in pipeline quality, cycle time, and seller experience

** Key Responsibilities*
* Lead Global Sales Technology Strategy

+ Define and execute a global vision and roadmap for sales technology enablement

+ Translate business priorities into clear, actionable requirements for tools and platforms

+ Define role-based standards ("what good looks like") for sellers, managers, and sales ops

+ Ensure tools simplify and reinforce sales processes, embedding into real customer workflows

** Drive Adoption, Change & Value Realization*
* + Lead enterprise-wide efforts to drive sustained adoption and effective usage

+ Embed tools into training, onboarding, coaching, and readiness programs

+ Identify adoption gaps and friction points; lead targeted improvements

+ Define and track value realization metrics (productivity, pipeline quality, seller experience)

** Own Governance & Product Management*
* + Establish and lead end-to-end business governance of sales tools

+ Define global standards, guardrails, and prioritization frameworks with regional flexibility

+ Manage a structured global backlog in partnership with Digital/IT and regional stakeholders

+ Drive simplification and standardization, reducing fragmentation and manual workarounds

** Partner Across a Matrix Organization*
* + Serve as the primary business partner to Digital Technology for sales tools

+ Align closely with Sales Leaders, Pricing, Finance, and Sales Ops

+ Represent the voice of the seller, ensuring tools enable real-world selling and deal execution

+ Influence stakeholders across regions to drive alignment and adoption without direct authority

** Deliver Performance & Continuous Improvement*
* + Define and track KPIs including adoption, usage quality, cycle time, data quality, and seller satisfaction

+ Leverage analytics and insights to continuously optimize tools and processes

+ Demonstrate measurable business impact to senior leadership

+ Lead continuous improvement to move from tool deployment → consistent value delivery at scale

** Success Measures*
* + Reduced time-to-productivity for new hires and role transitions

+ Increased adoption and effective usage of global sales platforms (e.g., CRM)

+ Measurable reduction in non-selling time (administration, manual processes, pricing clarification)

+ Improved pipeline quality, deal velocity, and execution consistency

+ Higher seller satisfaction and overall tool experience

** Ideal Candidate Profile*
* ** Experience*
* + 10-12+ years in sales, commercial excellence, sales operations, or sales technology roles

+ Experience in global, matrixed organizations with strong regional ownership

+ Proven track record of driving digital adoption and commercial transformation

+ Experience working closely with Digital technology on enterprise platforms (e.g., CRM, CPQ)

** Capabilities*
* + Strong understanding of sales…