Account Executive, Business Development

Job Title: Account Executive, Business Development

Department: Ticketing

Reports to: Director, Premium Hospitality & Business Development

The Account Executive, Business Development reports to the Director, Premium Hospitality & Business Development and will assist with all outbound ticket sales related functions. This individual will be primarily responsible for selling each facet of our business: season tickets, partial plans, premium single match tickets, and group tickets.

• Generate new business via direct B2B and B2C outreach, with a focus on each sales facet of our business
• Lead our Ticket Sales and Service team in overall phone call and email activity with prospective ticket buyers
• Consistently meet and exceed weekly, monthly, and yearly sales goals
• Manage interactions with prospects through use of CRM system including accurately documenting client information and abiding by team policies and procedures
• Build relationships with prospective customers via outbound communication efforts and enhance those relationships through face to face and virtual appointments
• Collaborate with Marketing, Special Events, Community Relations, and Ticket Operations to promote new ticket campaigns and ticket-based offerings
• Assist with sales and retention efforts including servicing and upselling existing and new clients
• Assist event staff during matches with day-to-day customer service, operations, ticket fulfillment, and other miscellaneous duties at all FC Cincinnati home games
• Responsible for meeting or exceeding individual and team performance and developmental goals
• Attend events and complete other duties as assigned

• High school diploma required, Bachelor’s degree or equivalent education preferred
• 1+ year of prior experience in outbound sales, sports or live entertainment preferred but not required

• Positive “Make it happen” attitude
• Ability to adapt to new tasks quickly
• Experience using Seat Geek preferred
• Strong Word, Excel, and PowerPoint skills
• Excellent written and oral communication and presentation skills
• Strong ability to multi-task, in a fast-paced working environment
• Strong team philosophy: proven ability to work positively, collaboratively, and professionally within a team and across an organization
• An innovated approach and willingness to contribute creative solutions to problems as they arise
• Ability to work nights, weekends and holidays as required by FCC game schedules, premium and hospitality events

• In the FC Cincinnati Sales and Service department, everything we do is guided by three principles: attitude, effort, and results.
• Attitude:Howyoushow up everyday.
  
  It’sthepositivity, professionalism, and willingness to learn that sets the tone not just for you, but for the entire team.
• Effort:The work you put in.
  
  It’smaking the extra call, staying disciplined, and doing thelittle things that add up to big results. Effort is completely within your control.
• Results:This is a results-driven business. The numbersdon’tlie, and our success is measured by how we perform together.
• Attitude, effort, and results define how we work, grow, and succeed together. We’re looking for team members who bring positivity, dedication, and a results-driven mindset every day.

• Generous paid time off and holiday time
• Option for one work from home day per week (by department and schedule)
• Medical, Dental, Vision, Life Insurance, 401k plan with company match
• Short-Term & Long-Term Disability Insurance
• Maternity & Paternity Leave and Family Building Benefit
• Employee Assistance Program and free subscription to the Calm App
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and frequent team building opportunities
• Employee recognition programs and referral programs
• Opportunity for complimentary staff tickets to home FC Cincinnati matches

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team…