Account Manager, Stop Loss - Western US

Location: Northern

# Account Manager, Stop Loss - Western USUSAID: 9534---##

Job Description Symetra has an exciting opportunity to join our West Region Stop Loss team as an
** Account Manager!
**** About the role
** As the Stop Loss Account Manager, you will play a key role in managing new and renewal business in tandem with our sales representatives in support of the collective sales goals. You will assist and work in partnership with the sales representative and Home Office personnel, including support services, underwriting, and management resources, to contribute value-added solutions to help meet sales growth and persistency objectives.

Through effective day-to-day account management, you’ll build strong working relationships with assigned accounts, brokers, and internal teams to meet customer expectations. The position requires a solid understanding of our internal procedures and renewal processes to provide detailed and timely responses to our clients and business partners.
** What you will do
*** Manage the overall service experience and customer needs for existing accounts by providing consistent proactive account management with brokers and clients in the form of scheduled calls, emails, conference calls and webinars
* Monthly monitoring of account claim reporting requirements, premium remittances, and timely uploading of information into our Employer Excess Loss platform
* Respond to client inquiries and requests and proactively identify potential client concerns to ensure positive outcomes
* Primary manager of the renewal process to retain our active and profitable accounts in collaboration with the Regional Sales Manager, Underwriting and Broker partners
* Lead new client orientation, onboarding, and the installation of new accounts from point of sale through delivery of the contract. These require a demonstration of the client Group Online (GO) portal and other beneficial programs
* Effectively partner with the RFP Analyst (RA) team to provide a consistent customer experience for both internal and external business partners and ensure confidence during the quoting process. This includes having the Account Manager mentor the RA on such things as specific broker relationships, and the ability to build and cultivate productive and successful rapport with both internal and external clients
* Work with other internal partners on special projects or division initiatives such as annual post-task reviews and process improvements
** Why work at Symetra** “
* If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!*” - Cindy G., Program Manager “
* We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!*” Stephanie

F., VP Customer Service & Operations*“If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit*.” - Daniel P., Senior Underwriter
** What we offer you
** We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
* Flexible full-time or hybrid telecommuting arrangements
* Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
* Paid time away including vacation and sick time, flex days and ten paid holidays
* Give back to your community and double your impact through our company matching
* Want more details? Check out our Symetra Benefits Overview
** Compensation
* *** Base salary:** $32.80 - $54.64 hourly plus eligibility for Company Annual Bonus
** Who you are
*** High school diploma required
* College degree or equivalent work experience strongly preferred
* 3 years of related work experience required
* Demonstrate a consultative approach in the servicing of clients and business partners to accentuate…