Inside Account Manager - Key Accounts

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress.

Join us as an Inside Account Manager, Key Accounts and help us do what we do best: propelling business forward. This will be a hybrid role so working between your home office and either our Raleigh NC or Burlington MA office. You must be local to one of those locations to be considered.

In this role, you will operate as a strategic Inside Account Manager, supporting complex, consultative relationships across a defined portfolio of Business Key Accounts and in support of your assigned Key Account Managers. You will be responsible for driving revenue growth within existing customers by deeply understanding their business objectives, identifying enterprise-wide challenges, and aligning Progress’ solutions to deliver measurable and sustained business outcomes.

Your remit will span the full enterprise account lifecycle, including strategic account planning in conjunction with you assigned Key Account Managers, opportunity development, and long-term relationship management with a focus on client retention and expansion. You will engage senior stakeholders across IT, security, operations, and the business to retain business, uncover expansion and cross sell needs, articulate value, and build compelling solution visions aligned to customers’ broader transformation initiatives.

Through executive-level conversations, virtual engagements, and targeted digital outreach, you will progress opportunities that expand Progress’ footprint and relevance within the Key Accounts you are supporting. Working closely with your assigned Key Account Managers, you will orchestrate end-to-end enterprise sales cycles—from deep discovery and qualification through solution design, commercial negotiation, and close. Together with Key Account Management, you will proactively identify expansion opportunities and ensure renewals are approached strategically, as part of a holistic account growth plan rather than a transactional activity.

A core focus of the role is driving expansion, upsell, and new product adoption across your Key Accounts. This requires a strong understanding of Progress’ enterprise portfolio and the ability to map multiple products and capabilities to evolving customer priorities such as digital transformation, security, compliance, and operational resilience. You will identify whitespace, build cross-solution value propositions, and position Progress as a trusted enterprise partner rather than a point-solution vendor.

By consistently delivering exceptional, value-led customer experiences, you will strengthen executive relationships, increase customer advocacy, and create sustained demand for Progress’ technologies and expertise. Through disciplined account planning, outcome-based selling, and a consultative mindset, you will deliver against revenue targets while deepening long-term customer partnerships and driving strategic growth within your portfolio. Join us and be at the forefront of driving sales growth, expanding our customer reach, and delivering outstanding customer experiences that keep our clients coming back for more.

We also offer a robust benefits package, with details below.

• Execute solution and value selling to your accounts in conjunction with your assigned Key Account Managers.
• Attain knowledge of client’s business and intel on future projections and goals.
• Research and understand the customers marketplace, trends and threats.
• Sustain and nurture solid relationships whilst building effective new relationships and develop influence with key account stakeholders.
• Help to lead the account and successfully orchestrate resources and virtual team members around opportunities to ensure success.
• Negotiate and exchange information with all levels of management within enterprise account.
• Meet and exceed sales targets and…