Sr Account Manager

Senior Account Manager

Via Path is seeking a Senior Account Manager to join our growing sales team. The selected individual will be responsible for delivering against net revenue targets (renewal and upsell) across Via Path 'growth' product categories with respect to accounts with the existing business.

This position will be remote based within the region it will be supporting (Central Region). For consideration, candidates must be based in one of the following states: TX, LA, ND, SD, NE, OK, KS, IA, IL, WI, MO, IN, OH, MI. Candidates must be located locally to an airport in order to meet the travel requirement of up to 75%.

• Develop and maintain assigned client, customer, and partner relationships
• Coordinates Buyer / Channel Partner
• Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
• Educate assigned client, customers, and partners on Via Path products and service to identify growth opportunities
• Support the RFP/RFI process using client, customer, and partner in-depth knowledge working with cross functional teams
• Manage, document, and forecast a pipeline of opportunities to drive retention and growth of both existing and new business
• Conduct client and customer success activities to retain and build business including communicating Service Requirements
• Coordinates Tradeshow activities
• Develop and report monthly sales activity documentation – Sales Plays, Account Health, Financial Performance, etc.
• Document quotes and other sales activities Sales Force
• Coordinate with internal and external stakeholders to maintain transparency and effective communication
• Anticipate problems, assess, and mitigate risks and proactively provide solutions
• Prepare client and team meeting agendas, lead client and team meetings
• Maintain the minimum weekly/daily metrics, and ensure quota is met consistently
• Develop and deliver client reports as needed
• Understand the changing business and technology issues and needs that our customers and potential customers face
• Partner with Field Services team(s) to ensure overall account satisfaction

• A Bachelor's degree in Sales, Business Management, or related field is preferred; 4 years of experience required in lieu of degree.
• 5-8 years of client service experience, client management and/or sales experience, or corrections experience working with Via Path products.
• Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction.
• Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan.
• Ability to manage multiple accounts and varied customer contacts.
• Ability to upsell at existing accounts.
• Recognized by others as a strong communicator and collaborator.
• Polished and seasoned presenter.
• Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
• Experience in servicing, supporting or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level, is preferred.
• Driven individual with ability to work independently in competitive marketplace.
• Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers.
• Experience with  or similar CRM applications.
• Ability to travel up to 75% monthly.

Via Path is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, Via Path does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law.

Via Path's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

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