Senior Account Manager - US

Senior Account Manager

We are looking for a customer-focused and results-driven Senior Account Manager to join our high growth Account Management Team. At Perk, we don't just manage accounts; we build strategic partnerships that redefine how businesses move.

As a Senior AM, you will be the primary driver of satisfaction, retention, and expansion within our most valuable SMB portfolios. You'll be expected to navigate a fast-paced, hyper growth environment with a "roll-up-your-sleeves" attitude, while also stepping back to design the frameworks and optimizations that will help our entire team scale.

What You'll Do:

• Own a high-value portfolio of top SMB customers, building multi-threaded relationships with key stakeholders and C-suite decision-makers.
• Move beyond transactional support to gain a deep understanding of your customers' business goals. You will ensure they maximize the Perk platform while identifying profitable upsell and expansion opportunities.
• Leverage advanced data analytics to conduct Quarterly Business Reviews (QBRs) that provide actionable insights, not just numbers. You will create templated reporting frameworks that the wider team can adopt.
• Act as an expert on the Perk product ecosystem, ensuring your clients are the first to adopt new features that drive their ROI.
• Identify recurring friction points across your portfolio and develop scalable, long-term solutions to improve the customer experience.
• Act as a bridge between Sales, Product, and Customer Support to ensure seamless roll-outs and advocate for your clients' needs in our product roadmap.
• Prioritize your efforts to maximize impact, balancing high-touch client management with internal projects that improve team efficiency.

What You'll Need to Succeed:

• 3+ years in B2B Account Management or Customer Success (SaaS experience preferred), with a proven track record of hitting retention and expansion targets.
• Exceptional presentation skills and the ability to translate complex data into a compelling narrative for stakeholders.
• Comfortable in Excel/BI tools and enjoy using data to prove value.
• Thrive in "hyper growth" and view ambiguity as an opportunity to build something new.
• Native-level fluency in English; additional European languages are a significant advantage.

The Perk Persona:

• Empathetic:
  You genuinely care about your customers' success and approach every problem with a solution-oriented mindset.
• High Integrity:
  You are a team player who prioritizes collective wins over individual politics. You are honest, transparent, and dependable.
• Radical Candor:
  You seek and provide feedback early and often. You understand that direct, constructive criticism is the fastest way to grow.
• Focused:
  You focus on the big wins, refusing to let minor distractions derail your primary objectives.

Benefits:

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub's gym subscription from your start date
• Rest assured that you're covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
• Plan for your future with our 401(k) plan with company matching contributions
• Care for your furry friends through partner discounts on pet insurance
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks' paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our…