Customer Success Manager II- Remote

Would you like to work in a dynamic sales-growth role? Do you love collaborating across teams to deliver customer success? Join our Public Sector Renewals Sales Team!

We work with public sector clients and channels to make the internet fast and secure. As partners, we collaborate with agencies, aligning solutions to business needs. We build relationships to maximize product value through our platform.

As a Public Sector Renewals Sales Representative, you will enjoy unique flexibility. You will help shape the sector, target accounts, and drive retention strategy. You will be a sales professional with an entrepreneurial spirit.

As a Customer Success Manager II, you will be responsible for:

• Managing the full renewal lifecycle, including quoting, negotiation, and contract closure.
• Ensuring accurate renewal forecasting and tracking within the CRM system.
• Fostering relationships with internal teams, distribution partners, and external stakeholders.
• Identifying and acting upon product upsell and cross-sell opportunities.
• Monitoring engagement to identify at-risk accounts and mitigate potential churn.
• Collaborating with operations to identify and implement process optimization improvements.

To be successful in this role you will:

• Have experience in public sector sales, renewals, or account management.
• Show evidence of success in technology sales or customer success roles.
• Possess excellent verbal and written communication skills.
• Maintain organizational skills for managing high-volume portfolios and deadlines.
• Demonstrate proficiency with CRM software and office productivity tools.
• Apply a proactive, solutions-focused approach to handling complex situations.

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security
:
Neutralizing threats before they ever reach your data.
Content Delivery
:
Scaling the world's biggest moments without a glitch.
AI
:
Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

We support your health, well-being, finances, and life beyond work. See our benefits.

Akamai's Flex Base program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Akamai is committed to fair and equitable compensation practices. For US based candidates only - The On Target Earnings (OTE, base salary + commissions) for this position ranges from $100,700 - $181,300/year; a candidate’s OTE is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include equity awards and an Employee Stock Purchase Plan (ESPP).

Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness;
Eligibility requirements apply.