Sales Support Specialist

Exceptional Hospitality Starts with You

This role is based at our corporate office in Dallas, TX. This is your chance to be part of a Sales Support Team that helps achieve success for Hilton for Business and key promotional partnerships, including American Express. You will be reporting to a Manager, on the Sales Support Team.

As a Sales Support Specialist, you'll work closely with Hilton Sales teams, clients, and hotels to provide program support, answer questions, audit rates, manage reporting, and ensure processes run smoothly. Your work will directly help our sellers spend more time building relationships and growing business while you help improve efficiency, accuracy, and overall performance.

This is more than an administrative role—it's an opportunity to collaborate with teams across Hilton, contribute to process improvements, support special projects, and help shape better ways of working. You'll help identify opportunities to improve processes, reduce duplicate efforts, and enhance the tools and services that support our customers and sales teams.

If you enjoy solving problems, working with a variety of partners, and analyzing data, this is a great opportunity. It allows you to improve our results, grow your skills, and be part of a collaborative, high-performing team.

• Manage multiple requests using Salesforce and other internal Hilton systems.
• Act as the dedicated follow-up for accounts, Hilton account owners, and provide dedicated support for both internal and external customers and hotels.
• Maintain Inboxes to support inquiries from hotels and clients.
• Assist with enhancements to improve processes to increase productivity.
• Assist with coverage for your Sales work group to address out-of-office situations, customer and hotel needs, and support for accounts.
• Perform a daily review of business demands and work on action plans to address opportunities within your respective Sales team.
• Manage different administrative and ad hoc projects.

• Collaborate and create documentation for both internal and external customers.
• Participate in recurring, informative, peer-to-peer cross-training, team-building, and cross-team events with the support teams.
• Partner with LNR, Commercial and Automation teams on Sales system improvement testing.

• Participate in and help complete annual departmental objectives.
• Maintain an understanding of Hilton promotional program rules/goal that pertains to your area of support.
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted.

• One (1) year strong administrative and support experience
• Proficiency in Microsoft Office applications including Excel
• Experience with in the travel and/or sales support industry
• Hybrid work schedule - Three (3) days onsite in our Addison, TX office and two (2) days working from home

• Experience with systems that power Hilton's sales infrastructure is helpful (e.g., Salesforce, Cvent)
• Advanced skills in Microsoft Office applications including advanced Excel functions (VLOOKUPS, Pivot Tables, etc.)
• Fluent in English and Spanish (both written and verbal)

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated…