Outbound Sales Specialist

Company Description

BDK Door Company Inc. has been serving the Chicagoland area and Western Suburbs for over 40 years, providing quality door solutions to residential and commercial customers. The company is known for reliable service and a commitment to matching each customer with the right door products for their needs. BDK Door offers fast response times and an outstanding customer experience. Team members join a locally focused business that values long-term relationships and security.

The Outbound Sales Specialist is a part-time, hybrid role based in Montgomery, IL, with some work-from-home flexibility. This role is responsible for making outbound calls to prospective and existing commercial customers, introducing BDK Door's products and services, and generating qualified leads and appointments for the field sales team. Day-to-day tasks include building and maintaining call lists, conducting follow-up calls, responding to inquiries, and documenting customer interactions in the CRM or tracking tools.

The specialist will collaborate with internal teams to ensure accurate information on product offerings, pricing, and promotions, while providing courteous and professional customer service. The role also involves meeting outreach and conversion targets, and suggesting improvements to scripts and sales processes to support business growth.

• Candidates should possess strong Outbound Sales and Sales skills, including comfort with phone-based outreach and closing or qualifying opportunities.
• Candidates should possess Customer Service and Communication skills to interact professionally with diverse customers and address questions clearly.
• Candidates should possess Lead Generation skills, with the ability to identify prospects, nurture interest, and set quality appointments.
• Candidates should have basic computer proficiency, including working with CRM systems or call logs, and the ability to learn new tools quickly.
• Prior experience in sales, call centers, or home services industries is beneficial, especially within residential or commercial building products.
• Ability to work independently, manage time effectively in a hybrid environment, and meet or exceed performance targets.
• High school diploma or equivalent required; additional training or coursework in business, sales, or marketing is a plus.