Special Orders Associate

• Provide personalized, high-level service and guidance to the REEDS clientele, delivering exceptional luxury experiences that exceed expectations.
• Demonstrate strong product knowledge, being up to date on new products, trends, and stock availability.
• Respond to all custom order inquiries promptly and professionally, providing quotes and updates.
• Correspond with customers and conduct consultations via email, chat, phone, and video calls.
• Process orders and build product in our order management system
• Continuously monitor the status of special orders to ensure accurate, efficient, and timely processing and delivery
• Work interdepartmentally to resolve any issues regarding a special order and ensure that the order is moving through the proper channels

• Customer facing sales experience, required
• BA degree or equivalent, preferred
• Social media experience, preferred
• Computer proficient;
  Microsoft Office
• Internet access and quiet at home work space
• Exceptional verbal and written communication skills
• Impeccable attention to detail and follow through
• Ability to multi task, prioritize, and organize tasks within a fast paced work environment

Demonstrates exceptional customer service skills with a focus on delivering luxury experiences, strong product knowledge, and effective communication across various channels. Proficient in order management and detail-oriented in processing and tracking special orders.

• Customer Facing Sales Experience
• Exceptional Verbal Communication Skills
• Exceptional Written Communication Skills
• Microsoft Office Proficiency
• Attention to Detail

• Impeccable Attention to Detail
• Ability to Multi Task
• Prioritization Skills
• Organizational Skills

• Luxury Experiences
• Product Knowledge
• Custom Orders
• Consultations
• Social Media Experience

• Order Management System