Account Manager, Voice Collaboration (Remote if local to the northeast

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager, Voice Collaboration (Remote if local to the northeast) based in United States.

This role is focused on accelerating growth across voice collaboration, unified communications, cloud, and contact center solutions.
You will help expand sales pipelines, generate new opportunities, and strengthen relationships with customers and strategic technology partners.
Working closely with sales leadership, account teams, and solution providers, you will support go-to-market strategies and co-selling initiatives.
The position combines business development, account management, customer lifecycle engagement, and technical solution knowledge.
You will help customers adopt, expand, and renew collaboration platforms while ensuring strong business outcomes and user experiences.
Success requires a proactive, commercially minded professional who can engage senior stakeholders and navigate complex enterprise technology environments.
The role also provides an opportunity to influence regional and international deployments while contributing to the broader evolution of cloud collaboration services.

• Accelerate demand generation, sales pipeline growth, and marketing initiatives that help account teams win new business and expand market share across target markets.
• Support sales managers in executing unified communications and collaboration cloud go-to-market strategies and developing effective sales coaching programs.
• Support the full customer buying and selling lifecycle, from lead generation and opportunity development through win/loss analysis and ongoing customer experience activities.
• Build strong relationships with strategic collaboration technology partners and manufacturers, including Microsoft, Cisco, Zoom, and selected UCaaS and CCaaS providers.
• Develop co-selling initiatives with technology partners to generate new opportunities and strengthen pipeline growth.
• Proactively identify and pursue new business opportunities across voice, contact center, collaboration, and related technologies.
• Network with customers, partners, and industry stakeholders to create new relationships and generate qualified leads.
• Maintain accurate pipeline information, business reporting, forecasting, and opportunity management within internal systems.
• Support the development of sales training, messaging, content, processes, tools, and resources that improve sales effectiveness.
• Support customer experience programs across collaboration, voice, and phone solutions, promoting adoption, expansion, and renewal throughout the customer lifecycle.
• Help coordinate licensing design, quoting, and purchasing processes for global collaboration deployments.
• Facilitate regular meetings with internal stakeholders, sales teams, practice leaders, and technology partners to maintain alignment on customer needs and strategic priorities.
• Support practice leaders in managing opportunities and driving demand for collaboration platforms among existing and prospective customers.
• Provide leadership to help ensure strong business outcomes, customer experiences, and ongoing user adoption.
• Adapt working hours and travel commitments as required by customer needs, account requirements, and business priorities.

• Bachelor's degree or equivalent relevant industry experience required.
• 5+ years of experience in unified communications and collaboration, audiovisual technology, enterprise technology management, sales, or a related field preferred.
• Experience supporting sales, account management, business development, or sales enablement activities preferred.
• Experience working with international accounts or global technology deployments is a plus.
• Strong knowledge of collaboration technology providers, particularly Microsoft, Cisco, and Zoom
  , as well as selected UCaaS and CCaaS platforms such as Ring Central, Vonage, 8x8, Five9, Genesys, NICE, Avaya, and Mitel.
• Relevant Microsoft, Cisco, Zoom, and/or Google certificates are preferred, particularly sales-focused certifications.
• Strong understanding of UCC, cloud collaboration, IT, audiovisual, meeting-room, voice, and contact center technologies.
• Demonstrated ability to identify opportunities, generate leads, manage pipelines, and support revenue growth.
• Strong business acumen with the ability to communicate credibly and confidently with C-level executives and other senior stakeholders.
• Excellent written, verbal, interpersonal, networking, and relationship-building skills.
• Strong strategic thinking and structured problem‑solving capabilities.
• Ability to lead initiatives independently while collaborating effectively across sales, technical, marketing, operations, and partner teams.
• Highly organized and capable of managing multiple priorities, deadlines, accounts, and projects in a self‑directed environment.
• Ability to understand regional differences and requirements when supporting international…