Inside Sales Representative Maintenance

The Appointment Setter/ Follow Up Specialist is responsible for being the first point of contact for homeowners who have expressed interest in selling their property. This is not a cold-calling role. You will work primarily with warm inbound leads generated through our marketing efforts. Your primary responsibility is to quickly connect with new leads, build rapport, understand the homeowner's situation and motivation, qualify the opportunity, and schedule high-quality appointments for our Acquisition Specialists.

Not every homeowner is ready to sell immediately. A major part of this position is maintaining consistent, professional follow-up with active and older leads until the timing is right. This is an entry point into our sales organization with a clear path to becoming an Acquisition Specialist/Closer and earning six figures. We are looking for individuals who want to master our sales process, consistently exceed expectations, and earn additional responsibility based on performance.

• Inbound Lead Management Respond quickly to new inbound homeowner leads. Speak with homeowners who have already expressed interest in selling their property. Establish trust and rapport during the initial conversation. Ask effective questions to understand the homeowner's situation, motivation, timeline, property condition, and goals. Qualify opportunities according to company guidelines.
• Appointment Setting Identify high-priority opportunities requiring immediate attention. Schedule qualified appointments for Acquisition Specialists. Clearly communicate the purpose and expectations of each appointment to the homeowner. Ensure appointments meet company qualification standards. Confirm appointments and minimize cancellations and no-shows.
• Lead Follow-Up & Nurturing Provide Acquisition Specialists with accurate notes and relevant information before each appointment. Consistently follow up with homeowners who are interested but not yet ready to move forward. Maintain organized follow-up schedules for every active opportunity. Reactivate older leads and identify homeowners whose circumstances or timelines have changed. Communicate through phone, text, and email according to company processes.
  
  Maintain persistence without sacrificing professionalism or the homeowner experience.
• CRM & Pipeline Management Ensure qualified opportunities do not fall through the cracks. Document all conversations accurately in the CRM. Maintain complete and detailed seller notes. Update lead status, motivation, timeline, follow-up dates, and other required information. Complete assigned tasks and follow-ups on time. Maintain a clean and organized pipeline.
• Performance & Accountability Follow company processes for lead disposition and handoff. Meet or exceed established daily, weekly, and monthly KPIs. Maintain required call, contact, follow-up, appointment, and conversion activity. Attend required sales meetings, training sessions, and coaching. Review calls and implement coaching feedback. Follow company scripts, frameworks, systems, and processes. Work closely with Acquisition Specialists and Sales Leadership to improve conversion rates.
  
  Take ownership of individual performance and results.

• Required Exceptional verbal communication skills. Clear, confident, friendly, and professional phone presence. Strong ability to build rapport quickly. Excellent listening and questioning skills. Comfortable spending a significant portion of the workday communicating with homeowners by phone. Highly organized with strong attention to detail. Excellent follow-up habits. Persistent and comfortable hearing “not yet” or “no.” Ability to work independently in a remote environment.
  
  Comfortable being measured against performance-based KPIs. Coachable and willing to follow established sales processes. Reliable high-speed internet connection. Quiet and professional home‑office environment. Computer capable of reliably operating company CRM and communication software.
• Preferred Experience Previous experience in one or more of the following is preferred but not required:
  Inside Sales SDR / BDR Appointment Setting Phone Sales Real…