Senior Account Manager Benelux - UpToDate

Are you ready to drive growth in healthcare while working with one of the world’s leading clinical decision support solutions? For Up To Date  (part of Wolters Kluwer Health), we are looking for a trilingual Senior Account Manager Benelux to join our team at Wolters Kluwer in Alphen a/d Rijn.

Wolters Kluwer Health is a global leader in healthcare information and clinical decision support. Within our Clinical Effectiveness division, we empower healthcare professionals to make informed decisions at the point of care. Our flagship solution, Up To Date , is trusted by clinicians worldwide and holds an exceptional market share of over 98% in hospitals across the Benelux. It delivers evidence-based recommendations grounded in the latest scientific research, directly impacting patient outcomes.

You’ll join an international, collaborative team spanning the Benelux, Nordics, and beyond. Locally, you will work closely with Sales and Customer Success colleagues, in a culture defined by trust, teamwork, and long-term relationships.

As a Senior Account Manager, you will take ownership of an established client portfolio across the Benelux, with a strong focus on Belgium (including Wallonia) and the Netherlands. This is a strategic, value-based sales role where success is defined by retention and sustainable growth. You will engage with high-level stakeholders such as physicians, hospital leadership, and C-level decision‑makers to position the value of our solutions.

• Manage and grow a portfolio of existing healthcare clients (hospitals, universities, medical institutions)
• Drive contract renewals and ensure high customer retention
• Identify and develop cross‑sell and upsell opportunities (e.g. Lexidrug)
• Build and manage your sales pipeline, contributing to new business growth
• Deliver compelling value‑based sales conversations with senior stakeholders
• Conduct regular client visits to drive customer engagement (minimum 4 touchpoints per year, including on‑site visits)
• Analyze usage data to optimize adoption and demonstrate ROI
• Collaborate closely with Customer Success on onboarding, training, and customer engagement
• Maintain accurate activity tracking and pipeline management in Salesforce (CRM)
• Stay on top of market developments (including AI innovations) and translate them into customer value

• Market leader position:
  Work with a product that dominates the market and truly makes a difference in patient care
• Strategic impact:
  Engage in meaningful, high‑level discussions that influence healthcare outcomes
• Relationship‑driven sales:
  Focus on long‑term partnerships and value‑based selling
• International exposure:
  Collaborate across regions
• High ownership:
  Manage your own territory and customer strategy
• Content‑driven conversations:
  Combine commercial skills with medical and scientific insights

• Fluency in Dutch, French and English is required
• Minimum 5 years of experience in account management and/or field sales
• Proven experience selling SaaS / software solutions. Experience in the healthcare / medical / clinical solutions sector is considered a plus but not required.
• Strong track record in value‑based selling and negotiating at senior (C‑level) stakeholders
• Experience working with CRM systems (Salesforce)
• Excellent communication and presentation skills

You are also: a strong relationship builder who inspires trust at all levels, confident and resilient in complex negotiation environments, a team player who thrives in a collaborative and supportive culture, authentic, reliable, and motivated by long‑term success rather than quick wins.

• A strategic and stable value‑based sales role with long‑term impact
• The opportunity to work for a globally recognized clinical solutions leader
• A collaborative and supportive team environment
• Opportunities to deepen your expertise and grow within a high‑value solution portfolio
• A hybrid working model with flexibility and autonomy; office days in Alphen a/d Rijn combined with work from home and regular travel across the Netherlands and Belgium
• Competitive salary with a…