Insurance Customer Service Representative

Job Description

PLEASE NOTE:
This is in office, Hybrid, OR FULLY REMOTE Position for actively licensed Property & Casualty Agents anywhere in the North Houston, TX area.

SUMMARY

D&W Agency is one of the fastest growing established Allstate Agents in the Greater Houston market with offices in north Houston, Tx.

We've grown exponentially since we started in 2015, up to a team of nearly 30 people across the United States. We have big goals and need people who are ready to think and win big.

We are looking for driven, focused, team oriented Sales Producers and Customer Service Representatives to help expand our fun and fast-paced team.

OUR CORE VALUES

Positive Attitude

Servant Leadership

Growth Mindset

Self-Accountable

Lead by Example

WHAT MAKES OUR AGENCIES UNIQUE

Culture: we strongly believe in team work and everyone being willing to help each other accomplish and exceed their personal goals, at all levels. Our number one goal as an agency is to develop everyone on our team to be the best version of themselves and attain financial freedom.

Growth and development: if you're looking to improve your skills or develop leadership, general business, and even personal life skills, we are a great place to grow. We engage with our entire team in group and individual training on a daily, ongoing basis.

Aggressive compensation plan with unlimited earning potential: we provide a competitive base compensation as well as one of the most lucrative commission plans in the state.

Marketing: we have an expansive marketing structure to ensure that every member of our team has as many leads as they want to contact each day, including qualified live leads and transfers.

Other advantages:
Sales contests, cash promotions and network events.

• Work from Home
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Competitive Base Pay
• Exceptional Commission Structure
• Potential for Remote/Work from home
• Paid Training
• Group life, disability, accident, cancer insurance, etc.

What you'll be doing
:

• Provide exceptional customer service
• Identify sales opportunities with existing customers and refer to sales team or close yourself
• Policy changes and reviews
• Cancellation follow-ups
• Review property inspection results
• Providing excellent customer service by processing payments
• Conducting needs-based policy reviews and updating policies
• Uncover needs for life insurance, commercial insurance, and small business benefits cases.
• Follow up with existing customers for new business referrals

• Property & Casualty license
• Insurance and Customer Service experience is required
• Proven track record of trustworthiness, dependability and ethical behavior
• Excellent communication skills: written, verbal and listening
• Must have strong interpersonal communication skills
• Must be motivated and determined