Solution Outcome Manager @Advizex (Remote

Solution Outcome Manager @Advizex (Remote)

Remote

This position willjoin the Advizex team, a Myriad
360 company.

Advizex, a Myriad
360 company, brings together over 50 years of innovation and client commitment. As part of Myriad
360’s growing portfolio,Advizexcontinues tooperatewith the same trustedexpertiseand customer-first philosophy—now strengthened by broader resources and reach.

For over 50 years,Advizexhas done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail,Advizexdelivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

This role will join the Advizexteam and play a keypartin continuing that legacy.

This is an opportunity to join a fast-growing Managed Services Provider .The Solution Outcome Manager serves as the strategic business partner and primary relationship owner for an assigned portfolio of managedservicescustomers. The Solution Outcome Manageris responsible for ensuring customers achieve measurable business outcomes through the effective adoption andutilizationof managed IT solutions.

This role is accountable for customer satisfaction, retention, recurring revenue growth, and account profitability. The Solution Outcome Manager works closely with Service Delivery, Operations, Sales, and Executive Leadership to align technology solutions with customer businessobjectiveswhile ensuring services are delivered efficiently, profitably, and ata high levelof quality.

The ideal candidate combines business acumen, financial awareness, relationship management, and technology consultingexpertiseto drive long-term customer success and mutual business value.

Must be based in the United States.

Key Responsibilities

• Customer Relationship Management
  • Build and maintain strong relationships with executive stakeholders , business leaders, and IT decision-makers.
  • Serve as the primary strategic point of contact for assigned customer accounts.
  • Develop trusted advisor relationships through a deep understanding of each customer's business goals, challenges, and technology priorities.
  • Conduct regular operations meetings, Quarterly Business Reviews (QBRs), and Annual Strategic Planning Reviews .
  • Ensure customers understand and realize the full value of their managed services investment .
• Customer Success & Retention
  • Monitor customer health , engagement, and satisfaction metrics.
  • Identify and proactively mitigate risks that couldimpactcustomer satisfaction or retention.
  • Manage escalations and coordinate cross-functional teams to ensuretimelyresolution of customer concerns.
  • Maintain high customer retention and contract renewal rates.
  • Develop and execute customer success plans aligned with businessobjectivesand desired outcomes.
• Customer Profitability & Financial Performance
  • Monitor the financial health and profitability of assigned customer accounts.
  • Identifyaccountsoperatingoutside target profitability thresholds and develop improvement plans.
  • Partner with Service Delivery and Operations teams to addressscopecreep, excessive support consumption, and service inefficiencies .
  • Recommend contract adjustments, service realignment, automation initiatives, and technology improvements that improve both customer outcomes and account profitability.
  • Participate in pricing reviews, service packaging discussions, and contract renewals .
• Revenue Growth & Account Expansion
  • Identify opportunities for additionalmanaged services, professional services, and technology solutions .
  • Collaborate with Account Executives and Sales teams to support upsell, cross-sell, and renewal opportunities .
  • Support business case development and solution recommendations.
• Strategic Technology Planning
  • Collaborate with customers to create and maintaintechnology roadmaps .
  • Provide guidance on cybersecurity, cloud strategy, infrastructure modernization, compliance, business continuity, and digital transformation initiatives.
  • Identify opportunities to improve
    operational efficiency , reduce business risk, and support growth objectives.
  • Deliver business-focused recommendations bas…