Regional Account Manager

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Position is based in Charlotte or Raleigh, NC. It is FLEX remote where you will work from home while traveling to Dealership locations.

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!

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Primary Objective:

The Regional Account Manager will lead, manage and inspire the post-installation support and service phase of the client relationship and sales opportunity/revenue generation efforts with Spectrio clients and prospects. As the “face and voice” of Spectrio business partnerships are nurtured through timely, effective and value-added internal and external client communications by the regional account manager where client trust is established through the following traits: organization, confidence, discipline, accountability, professionalism, “student of the industry” mentality, respect for all and a strong desire to win.

Account Management Essential Duties and Responsibilities

• Partner and collaborate with dealer principals, general managers and dealership contacts to develop campaigns consistent with the overall dealership marketing plan
• Remain current and knowledgeable on all Spectrio products and services
• Understand competitive climate of similar Spectrio products and services
• Consistently meet with, educate and advise dealer principals and/or general managers on digital engagement platform best practices with consistent direct interface
• Modify and ensure playlists are current and targeted to the dealerships’ goals, traffic patterns, dwell times, customer demographics, etc.
• Measure, report and communicate on dealer satisfaction’s impact on client retention and renewals
• Collaborate with the Spectrio Production Department to create and network digital assets and optimize user experience
• Evaluate client experience and utilization across multiple channels for best practice sharing
• Provide consistent feedback and perspective to upper management on competitive landscape
• Act as a liaison between internal Spectrio client interacting departments and Spectrio client base
• Launch and train on all product initiatives for new and qualified dealers
• Inspect and report on installed equipment at regular intervals – TV screens, rack, media players, etc.
• Report all technical and/or content issues through proper channels, communicate resolution to dealer principal, general manager and/or point-of-contact and ensure thorough follow-up to client satisfaction
• Meet and/or exceed all designated key performance indicators on a monthly basis
• Develop and plan proficient, effective and value-added client contact travel schedules
• Adhere to all Spectrio branding and image guidelines, especially as it pertains to client collaboration
• Other duties as assigned

Sales Essential Duties and Responsibilities

• Prospect new…