Enrollment Coordinator

Job Description

Facilitates implementation and onboarding processes for new or reserved accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management. Responsible for driving growth and participation in assigned enrollments by managing and facilitating the enrollment process through all phases.

This includes handling multiple enrollments simultaneously and maintaining schedules and deadlines for each. Serves as the point of contact for the customer, home office and field sales to ensure quality, cost containment, consistency, production results, and a positive customer experience during all phases of the open enrollment.

NOTE:

This position’s responsibilities require the use of a Company car, therefore, the incumbent is assigned one for use.

• Three to five years of successful experience in sales or sales support
• Strong written and verbal communications skills
• Strong organization and project management skills with attention to detail
• Strong interpersonal skills including ability to interact, consult, influence/persuade, negotiate and direct
• Solutions-oriented attitude
• Conflict management skills
• Professional demeanor
• Self-motivated
• Extremely flexible with the ability to “think on your feet”
• Strong knowledge of AFEnroll enrollment platform
• Home office systems and processes:
  Billing, Flex, Online Service Center, Claims, Flex, all components of the enrollment set up
• Sales processes Products and Services including imports
• Compliance Field, HSA and Agency Employer processes, systems, data and pain points

Bachelor's degree preferred; five years of experience in a sales or sales support role acceptable in lieu of experience.

American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion.

We want to meet you! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more.