Retail Lead Setter (Sales & Events) | Cleveland, OH

Closet Factory Cleveland is part of a nationally recognized brand with over 40 years of experience designing custom storage solutions. From closets and home offices to garages and pantries, we help clients transform their spaces with functional, high‑end design.

We are growing and looking for Retail Lead Setters to join our team and help connect customers with our design services through in‑store events and promotions.

This is a customer‑facing retail role focused on lead generation.

You will engage with shoppers in major retail environments, introduce them to our services, and set up qualified in‑home consultations.

You will not be responsible for closing sales.

Your focus is on starting conversations and creating opportunities.

• Lead setters, brand ambassadors, or event marketers seeking higher earning potential
• Retail professionals ready to step out of traditional store roles
• Individuals exploring a career transition or retirees who enjoy working with people

• $15/hour base pay
• Uncapped earning potential based on performance

• Engage customers in a friendly, professional manner within retail locations
• Execute in-store promotions, events, and lead generation tables
• Utilize in-store displays and marketing materials to attract interest
• Identify interested homeowners and capture qualified leads
• Represent the brand within a major retail environment
• Build positive relationships with store staff and management

• Accurately track and submit lead information
• Coordinate with the internal team to schedule consultations
• Maintain organization with reporting and follow‑up tasks

• A homeowner with a real project interest
• Willingness to participate in a follow‑up consultation
• Accurate contact information collected

• Experience in retail, events, or customer engagement preferred
• Strong communication and interpersonal skills
• Outgoing, confident, and comfortable approaching customers
• Self‑motivated and reliable
• Professional and customer‑focused mindset
• Comfortable working in a retail environment

This role is best suited for individuals who enjoy being on their feet, interacting with people throughout the day, and taking initiative to start conversations.

• Higher earning potential than traditional retail roles
• Focus on customer interaction, not stocking or cashiering
• Active, engaging work environment
• Performance‑based role with unlimited upside
• Opportunity to grow within a professional sales organization

• Structured onboarding and hands‑on training
• Shadowing opportunities with experienced team members
• Ongoing support from a dedicated sales team
• Clear systems and expectations for success