Associate Account Manager

Associate Account Manager

Compu Net values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor.

Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.

Compu Net is seeking an Associate Account Manager to join our Safe & Smart Workplace (SSW) team in Boise, Idaho. This role is an excellent opportunity for an organized, customer-focused professional looking to build a career in technology sales and account management. This is primarily an in-office position, with regular onsite presence required to support close collaboration with the SSW team.

Remote work opportunities will be limited and based on business needs.

The Safe & Smart Workplace team helps organizations create secure, connected, and productive environments through physical security and room experience solutions. This includes technologies that protect people and facilities while enabling seamless collaboration, communication, and engagement within meeting and shared spaces. As an Associate Account Manager, you will play a critical role in supporting customer engagements and helping ensure a seamless experience throughout the sales and order fulfillment lifecycle.

Working alongside Account Executives, Solutions Engineer, Project Engineer, manufacturers, distributors, and internal operations teams, you will help drive exceptional customer experiences by coordinating quotes, processing orders, tracking deliveries, resolving issues, and maintaining accurate information across business systems. This position provides exposure to the full sales lifecycle and serves as a foundation for future growth within Compu Net.

In this role, you will work closely with the Safe & Smart Workplace sales and engineering teams to support customers and partners across the following areas of responsibility.

• Support Account Managers in preparing customer quotes, proposals, and supporting documentation.
• Help manage opportunities throughout the sales process, ensuring timely follow-up and accurate communication with customers and partners.
• Serve as a key point of coordination between customers, Account Managers, Solution Engineer, manufacturers, distributors, and internal operations teams.
• Assist in maintaining customer account information, opportunity records, and sales activity within Compu Net business systems.
• Deliver responsive and professional communication to customers while reinforcing Compu Net's commitment to exceptional service.
• Help identify and address customer concerns, escalating issues as appropriate to ensure a positive customer experience.
• Build trusted relationships with customers and partners through proactive communication and attention to detail.

• Process customer orders accurately and efficiently through distributor and manufacturer channels.
• Track order status, shipments, backorders, and delivery timelines to provide timely updates to sales teams and customers.
• Coordinate with vendors and distribution partners to ensure products are ordered correctly and at approved pricing.
• Assist with Return Material Authorization (RMA) requests and customer issue resolution.
• Support sales and operational teams by helping maintain accurate documentation and transaction records.
• Collaborate with finance, procurement, operations, and logistics teams to facilitate smooth order processing and fulfillment.

• Develop working relationships with key manufacturer and distribution partners.
• Assist with obtaining pricing, product availability, lead times, and program information.
• Support the management of vendor promotions, special pricing opportunities, and registration requests.
• Maintain awareness of partner programs and resources that can benefit customers and sales teams.

You are a relationship-focused professional who enjoys working with customers, solving problems, and contributing to a collaborative team environment. You take pride in being responsive, organized, and dependable while maintaining a positive attitude in a fast-paced environment.

You possess the following knowledge, skills, abilities, and/or education:

• Professional verbal and written communication skills.
• Strong organizational, time management, and prioritization abilities.
• High attention to detail and commitment to accuracy.
• Demonstrated customer service mindset and…