Senior Bilingual Commercial Account Manager; Insurance

Position: Senior Bilingual Commercial Account Manager (Insurance)
Toronto, Ottawa, Canada | Posted on 08/17/2026

Industry Sales, Customer Service, and Contact Center

Date Opened 08/17/2026

Country Canada

Job Opening

Job Type Permanent

Job Description
Senior Bilingual Account Manager, Associations and Affinity Groups (Insurance)
Build meaningful association relationships while positioning yourself for a future leadership opportunity within a specialized Associations and Affinity Groups insurance practice. This permanent full-time role offers the chance to own strategic member programs, lead complex renewals, partner with association leaders and insurer partners, and contribute to the continued growth of the Quebec portfolio. The successful candidate will act as a senior resource within the practice, drive program performance and member value, and progressively demonstrate the leadership, strategic contribution, business impact, and readiness required for potential advancement toward a future Practice Leader opportunity.

What is in it for you:

Annual salary of 90K-110K, based on experience.

Annual qualitative discretionary bonus is up to 12% of base salary and an uncapped variable bonus based on team performance, including revenue growth over the prior year.

Standard schedule from 9:00 am to 5:00 pm.

40-hour work week with a 1-hour unpaid lunch break.

Hybrid work environment with approximately 90% remote work and 10% in-office attendance for team meetings and events.

Quarterly travel to Quebec required as part of the role.

3 weeks of vacation upon hire.

6 personal/sick days and 2 bereavement days.

Additional paid time off, including 1 holiday bonus day, 1 birthday bonus day, 2 religious days, 1 volunteer day, and 1 study and exam day.

Comprehensive health and dental benefits effective from Day 1, including coverage through Greenshield and MyHSA.

RRSP matching program through Wealthsimple, with up to a 1% employer match after 1 year of service.

Equipment provided, including up to 2 monitors, laptop, keyboard, mouse, headset, webcam, and docking station.

Opportunity to build deep expertise within a specialized Associations and Affinity Groups insurance practice.

Exposure to strategic association relationship management, insurer partnerships, member program growth, and business planning initiatives.

Leadership development and mentorship from senior insurance leaders.

A future Practice Leader pathway based on demonstrated leadership, strategic contribution, business impact, and readiness.

Opportunity to influence the growth, retention, member experience, and direction of the Quebec portfolio.

This position is designed for experienced insurance professionals who are ready to move beyond daily account management and take on broader ownership within an Associations and Affinity Groups practice. The successful candidate will work closely with senior leadership while leading complex renewals, contributing to annual business planning, strengthening association and insurer relationships, and influencing program strategy, member value, retention, and growth.

Progression toward a future Practice Leader role is aspirational and will be based on demonstrated leadership, strategic contribution, sound judgment, measurable business impact, and readiness rather than tenure alone.

Responsibilities
Association Relationship & Member Program Management

Support and strengthen strategic relationships with association leaders.

Provide a consultative and proactive experience that helps associations and members make informed decisions regarding insurance solutions, risk management needs, and program value.

Act as a trusted advisor and subject matter expert for assigned association programs, providing strategic insurance guidance and practical recommendations.

Build strategic relationships with association decision-makers and insurer partners to support member value, retention, and long-term practice growth.

Identify opportunities to enhance the member experience, improve retention, and expand program value beyond daily servicing activities.

Drive cross-selling and referral opportunities to internal teams, including Personal Insurance, Commercial Enterprise, and Life & Benefits, where aligned with association and member needs.

Lead complex renewals and strategic association initiatives from planning through execution, ensuring timely coordination, accurate documentation, and strong stakeholder communication.

Own a high volume of renewals by coordinating with internal teams, insurers, assistant account managers, and service partners while maintaining accountability for program outcomes.

Champion accurate client and program records within the Broker Management System and other company portals.

Drive financial operations related to assigned programs, including invoicing, payment collection, account reconciliation, and issue resolution in collaboration with internal teams.

Analyze program performance, member value, retention trends, financial performance, and growth opportunities to support informed business decisions.

Identify solutions and…