Account Executive - Install

At Build Ops, we’re building a groundbreaking software solution, built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self‑motivated folks experienced in tech start‑ups and thrive in fast‑paced environments. Could you be our next hire?

As an Install Base Account Executive at Build Ops, you will play a critical role in maintaining and growing our relationships with existing clients. Your primary responsibility will be to identify opportunities for upselling and cross‑selling, negotiating renewals and upsells. Ensure customer satisfaction and drive adoption of our solutions. Your excellent communication skills, account management expertise, and a keen understanding of our products will be essential in achieving revenue growth and customer success.

Ideally we find a person that is not only able to help grow revenue but is ready to build out the install base function as a potential future leader of the install base sales team.

We are prioritizing candidates that live and work East Coast hours for this position.

• Upselling and Cross‑selling:
  Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth.
• Renewals and Retention:
  Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service.
• Account Management:
  Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations.
• Customer Success:
  Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives.
• Product Expertise:
  Develop a deep understanding of Build Ops' products and their applications. Stay up‑to‑date with product developments and industry trends.
• Collaboration:
  
  Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues.
• Sales Reporting:
  Maintain accurate and up‑to‑date records of customer interactions, opportunities, and sales activities using CRM tools.

• 4+ years experience working as an Account Executive for a B2B SaaS company.
• Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid‑market and corporate deals.
• Previous SaaS and enterprise software experience.
• Excellent verbal and written communication skills.
• Construction Industry Experience is a +.
• Sales and Negotiation:
  Demonstrated ability to identify upsell and cross‑sell opportunities and close deals effectively.
• Relationship Building:
  Excellent communication and interpersonal skills to build strong, trust‑based relationships with customers.
• Organizational
  
  Skills:
  
  Able to manage multiple accounts and prioritize many tasks efficiently.

• A self‑starter who thrives in a fast‑paced, high‑growth startup environment.
• Passionate about providing exceptional customer experiences.
• Creative, resourceful, detail‑oriented, and well‑organized.
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment).
• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close.
• A team player with high integrity and grit.

• Competitive base and $75,000 - $125,000 OTE.
• A comprehensive benefits package.
• This role is a fully remote position.
• Flexible PTO.
• Company events like BBQs and team‑building activities, both in‑person and virtual.
• Talented and motivated team members who care deeply about one another.
• The chance to get on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.

Join Build Ops, the largest commercial trade platform in the country,…