Enterprise Account Manager

Miami, FL (Hybrid)
As the Enterprise Account Manager, you are the strategic steward of customer relationships at Boats Group. You own a portfolio of accounts spanning both newly closed customers and mature, long-term clients — with responsibility for driving adoption, expansion, and retention across the full lifecycle. As a key architect of the white glove experience, you ensure every customer receives proactive, consultative support that translates platform value into measurable business outcomes.

You act as a trusted advisor who anticipates customer needs before they surface, bridging the gap between post-sale success and revenue growth.

• Drive net revenue retention (NRR) through a combination of renewal execution, upsell, and cross-sell of additional product tiers and modules. Own a portfolio of accounts serving as the primary business point of contact.
• Identify and qualify expansion opportunities, partnering with team members across different departments where new business opportunities arise within an existing account. Develop deep, multi-threaded relationships across customer organizations, engaging stakeholders from end users through executive sponsors.
• Conduct structured Quarterly Business Reviews (QBRs) aligned to customer KPIs, ROI metrics, and strategic objectives.
• Deliver a proactive, high-touch service model that goes beyond reactive support - anticipate needs, surface insights, and bring ideas to customers before they ask.
• Proactively monitor account health scores and usage data to identify risk signals and intervention opportunities.
• Coordinate internal resources, including Sales Onboarding, Support, and Product teams to resolve complex customer challenges.
• Champion the voice of the customer internally, providing structured feedback loops to Product and Marketing.
• Serve as an escalation point for service issues, owning resolution timelines and customer communication. Maintain meticulous account records and activity logs within Salesforce.

• 5 or more years of SaaS sales, customer success, or enterprise-level relationship experience.
• Strong commercial acumen with experience managing renewals, upsells, and contract negotiations in a SaaS environment.
• Proficiency with Salesforce or comparable CRM.
• Excellent presentation skills; comfortable delivering executive-level QBRs and ROI narratives.
• Familiarity with negotiating multi-year contract structures is highly preferred.
• Bachelor’s degree in business, Marketing, or related field preferred.

• Hybrid Work Flexibility:
  Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
• Generous Time Off:
  With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
• Volunteering Time:
  Participate in our volunteer program with 4 paid days annually to contribute to your community.
• Modern Office Perks:
  Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
• Comprehensive Benefits Package:
  Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
• Commuter Benefits:
  Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
• Professional Development:
  Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
• Team-Centric Atmosphere:
  Be part of a close-knit team that prioritizes relationship-building…