Director of Distribution & Sales Operations, Individual Dental; Remote

Director, Individual Dental Distribution & Sales Operations Role Summary

The Director, Individual Dental Distribution & Sales Operations is responsible for driving growth, expanding market reach, and optimizing sales performance across the Individual Dental business. Reporting to the Senior Director of Individual Dental, this leader will develop and execute distribution strategies that accelerate membership growth, strengthen broker and partner relationships, and enhance the effectiveness of sales operations. This role provides strategic and operational leadership across broker distribution, direct-to-consumer sales, strategic partnerships, call center performance, sales enablement, digital distribution, and sales operations.

The Director will lead a high-performing team while collaborating with internal and external partners to improve customer and broker experiences, increase market visibility, and achieve sales, retention, and revenue objectives.

• Distribution Strategy & Growth:
  Develop and execute distribution strategies that drive new business growth, retention, and profitable expansion across Individual Dental markets. Identify and expand strategic partnerships, broker relationships, and digital distribution opportunities to increase market presence and business performance. Establish and execute growth plans that align with organizational objectives and evolving market opportunities.
• Sales Leadership & Performance Management:
  Lead sales performance management across all distribution channels, including sales forecasting, pipeline oversight, production analysis, retention reporting, and partner productivity metrics. Establish clear performance expectations, operating rhythms, accountability measures, and business reviews to drive consistent results. Monitor market trends and distribution performance to identify opportunities for growth and operational improvement.
• Broker & Strategic Partner Management:
  Build and maintain strong relationships with brokers, general agencies, strategic partners, and digital distribution organizations. Support broker engagement strategies that increase visibility, strengthen partner loyalty, and drive sales opportunities. Serve as a senior business leader and trusted advisor with key external partners.
• Direct-to-Consumer & Call Center Operations:
  Oversee direct-to-consumer sales and retention operations, including outsourced call center partnerships. Ensure call center partners meet expectations for conversion, retention, quality, service levels, staffing readiness, and overall sales performance. Drive continuous improvement initiatives that enhance customer acquisition and retention outcomes.
• Sales Enablement & Operational Excellence:
  Lead sales enablement programs that provide brokers, distribution partners, and sales teams with the training, tools, and resources needed to succeed. Drive sales process improvements that enhance broker and customer experiences, increase efficiency, improve conversion rates, and support scalable growth. Oversee commissions administration, sales support functions, reporting capabilities, and key sales technology platforms.
• Leadership &
  
  Cross-Functional Collaboration:
  
  Lead, coach, and develop a high-performing team of sales and operations professionals, fostering a culture of accountability, collaboration, and results. Partner with Product, Marketing, Finance, Operations, Compliance, Legal, Technology, and other stakeholders to prioritize growth initiatives and remove barriers to execution. Influence strategic decisions and roadmap priorities that improve distribution effectiveness, partner experience, digital capabilities, and sales performance.

• Bachelor's degree in Business, Healthcare Administration, Finance, Operations, or a related field.
• Advanced degree preferred.
• 10+ years of progressive leadership experience in sales, distribution, broker management, strategic partnerships, health insurance, or related industries.
• 5+ years of people leadership experience, including leading managers and cross-functional teams.
• Proven success driving growth through broker, agency, strategic partner,…