Director, Travel & Hospitality; Adtech & Martech

Remote/Homebased

Full time

JR014389

• Business Outcome Leader: Ability to understand a client’s business priorities, connect Acxiom capabilities to measurable outcomes, and ensure the client realizes value from the partnership.
• Strategic Relationship Builder: Skilled at building trusted relationships across executive, business, technical, and operational stakeholders, creating alignment and expanding Acxiom’s influence across the account.
• Revenue Growth Owner: Proven ability to protect and grow revenue through renewals, retention, upsell, cross-sell, new use cases, and expansion into additional lines of business.
• Independent Account Owner: Comfortable leading with autonomy, making informed decisions, managing ambiguity, and owning account strategy, client communication, financial performance, and issue resolution.
• Team Orchestrator: Able to lead from the front while activating the right Acxiom resources across delivery, product, data, technology, finance, legal, and executive leadership to solve problems and drive client success.

• Own the overall client relationship and account strategy for assigned accounts, serving as the primary strategic and commercial leader for Acxiom.
• Develop and execute account plans that align client business objectives with Acxiom solutions, capabilities, and services to deliver tangible business outcomes.
• Deliver revenue run rate, renewal, profitability, bookings, and incremental growth targets across the assigned book of business.
• Identify, qualify, and close growth opportunities, including renewals, expansion, upsell, cross-sell, new use cases, and additional lines of business.
• Build trusted executive relationships and maintain consistent, high-quality communication across client stakeholders and Acxiom leadership.
• Lead client business reviews and strategic planning discussions that demonstrate value delivered, identify new priorities, and advance the partnership.
• Serve as the client advocate inside Acxiom, ensuring client expectations are understood, risks are proactively managed, and issues are resolved with urgency and accountability.
• Maintain an accurate forecast, opportunity pipeline, account plan, and client records in Salesforce and other required systems.
• Lead or support contract negotiations, statements of work, renewals, pricing discussions, and commercial escalation points in partnership with legal, finance, delivery, and leadership teams.
• Coordinate cross-functional support across delivery, product, data, engineering, analytics, finance, marketing, and executive leadership to ensure the client receives the right expertise at the right time.
• Bring a consultative, value-based approach to client conversations by connecting Acxiom’s data, identity, analytics, technology, and service offerings to client growth, efficiency, and customer experience goals.
• Monitor client satisfaction, delivery health, adoption, and value realization, proactively addressing risks that could impact retention, growth, or the client experience.
• Operate with independence and ownership while knowing when and how to engage the broader team to remove barriers, accelerate decisions, and deliver successful outcomes.

• Bachelor’s degree or equivalent experience, with a minimum of ten years of relevant experience in strategic account leadership, enterprise sales, client management, consulting, marketing technology, data, digital, or related services.
• Demonstrated success owning large, complex client relationships with accountability for revenue, retention, growth, profitability, and client satisfaction.
• Proven ability to build executive relationships, influence senior stakeholders, and lead strategic conversations tied to measurable business impact.
• Strong commercial acumen, including experience with forecasting, pipeline management, renewals, contract negotiations, pricing, and account profitability.
• Experience developing account plans and converting client priorities into growth strategies, solution roadmaps, and actionable opportunities.
• Ability to operate independently as the account owner while collaborating effectively with cross-functional teams to deliver on…