Client Partner

About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption.

With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location This is a remote position. You can work from home and be located anywhere in the United Kingdom.

About the team Working as part of the Professional Services (PS) team at Kinaxis, the Client Partner is responsible for structuring and selling the services required to successfully deploy Rapid Response and associated services (Change Management, Business Process Design, Custom Learning Services and Integration Development where appropriate), within the North America region. Leveraging their knowledge of Rapid Response as well as their commercial acumen in the supply chain management space, the Client Partner acts as a trusted advisor to identify and promote Kinaxis solutions to assist in solving customer challenges and ensure an optimal delivery plan.  

The Client Partner must be able to communicate and work with all levels of internal and external stakeholders ranging from C-level executives, sales partners to key operational personnel.

What you will do Identify sales and services opportunities for an assigned book of business and manage ongoing engagements with customers throughout the services sale lifecycle.

Present deployment methodology and make recommendations on phased approaches to deployments.

Develop strategic account plans to meet assigned revenue target.

Partner with the internal Sales team to identify and close new business opportunities.

Develop comprehensive SOWs, including communicating what would be required in terms of cost, time, and resources to deploy an implementation to client specifications.

Lead discovery workshops to understand client business issues and gain a shared understanding of the project and develop a design direction. Build productive partnerships with internal stakeholders of the PS, Product Management, Support Services, and Sales teams. Responsible for helping to establish referenceable clients for Kinaxis.

Build and maintain effective relationships with partner organizations who are engaged in sales, or deployment of, Kinaxis’  the deployment trusted advisor for customers and partners.

What we are looking for Bachelor’s degree in computer science, process engineering, business, supply chain management or a related field.

Minimum 7 years industry experience in large scale and complex implementations in software consulting services, including hands on experience developing SOWs to deploy client projects, ideally in the supply chain management space.

Minimum of 5 years’ experience in professional services sales with new customers.

A background in consulting

Excellent communicator and able to gain trust quickly with all levels of customers up to C-suite.

Proven negotiator with a track record of consistently meeting or exceeding revenue targets.

Dynamic and critical thinker who can understand the intricacies of a…