Sales & Account Representative

Klassen is a family company built over generations — rooted in hard work, innovation, and a commitment to create value that lasts. Since 1963, we've grown from a single truck into a trusted supplier and transportation partner across 40 states and provinces.

We believe great companies are built through understanding — understanding our customers, our products, and our people. That's why we invest in craftsmanship, reliable service, and the team members who make it all happen. From soils and composts to mulches and growing media, we transform wood residuals into dependable solutions that support the work and lives of our customers.

If you want to be part of a company where people matter, quality matters, and your work makes a difference — welcome to Klassen.

Are you a relationship-driven sales professional who knows how to earn a customer's trust and keep it? This role is built for someone who wants to own a real book of business — protecting the accounts that matter and growing steadily from a solid foundation.

You'll own Klassen's Coastal wholesale relationships across the Fraser Valley and Lower Mainland — working with berry, mushroom, and nursery growers who rely on us season after season. Your first priority is defending and deepening that recurring base. From there, you'll grow share of wallet, win back lapsed accounts, and build new business through a disciplined outbound and inbound cadence.

You won't be doing it alone. You'll work with a Fulfillment Coordinator who keeps your orders flowing and covers your customers when you're away, an SDR who passes you warm qualified leads, and an Install Manager on shared accounts. Your direct leader is our Business Development Director, who provides price and volume targets, coaches you on account strategy and pricing discipline, and runs weekly 1:1s with a structured six-month ramp so you're set up for success from day one.

At Klassen, you're not just a number — your manager knows your name, and when something comes up, someone picks up the phone.

Home base:
Gladwin Abbotsford
· BC
· In-office role with one work-from-home day per week as you grow into the position
· Travel within the Coastal region required

• Build strong, ongoing relationships with every on-account customer in the Coastal region
• Run proactive touchpoints and quarterly reviews with the recurring horticulture base — the number one retention priority
• Spot at-risk accounts early — ordering gaps, service issues, competitor activity — and run save plays before they lapse
• Grow share of wallet in the accounts we already serve — the highest-confidence growth lever we have

• Quote, close, and coordinate reorders and recurring business across all wholesale segments
• Work a disciplined outbound cadence into target accounts and convert inbound leads routed to you
• Win back lapsed recurring accounts from a named, tracked list worked deliberately
• Follow the tier pricing strategy — no deal below the floor without sign-off

• Hand won orders to fulfillment with complete, accurate requirements so delivery runs smoothly
• Set clear delivery expectations with customers and surface service issues early
• Coordinate with the Install Manager on accounts that take both bulk delivery and install work
• Onboard new accounts accurately — contacts, sites, pricing, SKUs, delivery notes
• Keep CRM and business system records current so forecasting, fulfillment, and service all run on good information

• 3–5 years of B2B sales or account management experience, ideally in a repeat-order or wholesale environment
• A track record of retaining and growing existing accounts — not just…