Inbound Vacation Sales Representative

The Inbound Vacation Sales Representative role is a commission-driven sales position responsible for converting qualified inbound transferred calls into vacation package sales through consultative selling techniques. This role is ideal for motivated individuals who thrive in a high-energy, results-driven environment and are eager to maximize their earning potential through a competitive commission structure. Successful candidates will utilize proven sales methodologies to achieve performance targets while delivering exceptional customer service.

• Pre-qualify guests for vacation packages based on established criteria.
• Manage a high volume of inbound transferred calls while maintaining professional and engaging conversations.
• Utilize company sales methodology to effectively present vacation packages and ownership benefits.

• Follow proven sales scripts and best practices to achieve conversion targets.
• Overcome objections professionally while maintaining positive guest relationships.
• Document guest interactions and sales activities in company systems.
• Meet or exceed established performance metrics for sales conversion and call quality.

• Maintain positive, professional relationships with guests, team members, and leaders.
• Follow department policies and procedures consistently.
• Contribute to a positive team environment.
• Adapt to changing business needs and scheduling requirements.

• Complete new hire training and all subsequent skill enhancement training.
• Participate in ongoing coaching and development sessions.
• Apply feedback to enhance sales techniques and guest interactions.

• Individual contributor role focused on direct sales with high commission potential.
• Responsible for meeting established sales targets and quality metrics.
• No direct supervisory responsibilities.

• Sales experience preferred, particularly in vacation ownership, call center, or marketing environments.
• Experience in commission-based roles preferred.
• Demonstrated track record of meeting or exceeding sales targets preferred.
• Strong verbal communication skills with excellent voice tonality and inflection.
• Fluent verbal and written communication skills in both English and Spanish are required.
• Proficiency with technology including:
  • Email and messaging platforms
  • Web-based application software
  • Multi-monitor computer operations
• Demonstrated ability to:
  • Follow structured sales processes
  • Handle objections professionally
  • Multi-task in a fast-paced environment
  • Work independently while contributing to team goals
  • Self-motivated with a professionally competitive mindset

At Holiday Inn Club Vacations
, we provide the tools and support to help you succeed. Our comprehensive benefits and career development opportunities ensure you have everything needed for long-term success in a rewarding sales career.

Comprehensive Training
:
Structured ramp-up period with ongoing coaching and mentorship.

High Earning Potential
:
Performance-driven commission structure rewards top sellers.

Flexible Work Options
:
Opportunity to transition to remote work after 90 days.

Career Growth
:
Advancement opportunities within a dynamic sales environment.

Discounts & Perks
:
Special IHG hotel discounts plus additional employee benefits.

Financial & Career Benefits
:

• Bi-weekly pay & 401K options.
• Comprehensive health, dental, and vision plans.
• Tuition reimbursement & continuing education courses.
• Employee Assistance Program (EAP).
• Paid Time Off (PTO).
• Outstanding company culture!

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