Renewal Specialist, remote | Revel IT

OUR GOAL:

Treat our consultants and clients the way we would like others to treat us!

Remote contract opportunity for a Renewal Specialist who will be a critical member of our sales organization, responsible for delivering a seamless, high-quality renewal experience for a portfolio of global customers. This role combines strong relationship management skills and keen attention to detail to drive retention and ensure the long-term health of the business across an assigned territory.

Can be located in any state in continental United States. Renewal Specialist will need to work regular hours in a functioning home office with reliable high speed internet access.

• Interact with customers at key points in renewal process: contracting, pricing approval, purchase order creation, invoicing and during the subscription term as needed
• Proactively spot risks and work with account managers to mitigate and build solutions
• Build strong relationships with internal teams, including sales operations

• Move all renewals to a successful close using tools including Excel and Smart Sheet
• Be open to change and learning as our digital subscription business and processes evolve
• Have ownership of all renewals in territory, using data to take action as needed.

• Familiarity with Smart Sheet is a plus, fluency with Excel is acceptable.

• Bachelor’s degree
• Experience in a role managing quantitative information
• 2+ years’ experience in sales support, renewals, customer success or sales
• Ability to work as part of a team
• Experience with Microsoft Office
• Strong written and verbal communication skills with the ability to engage effectively with both customers and internal teams
• Must have ownership to all renewals in territory, using data to take action as needed
• Be open to change and learning
• Must have reliable high speed internet access
• Nice to have (Plus):
  Smartsheet experience

Reference: 1063171

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway.

You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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