Part Time - Client Lead

Client Experience Lead @
Diva Dance® Charlotte

Charlotte, NC and South Charlotte area

Employment type: Part-time Contractor

Schedule: Between 10 to 15 hours per week (Maximum 60 hours per month), split between home and in-studio

Compensation: $20 per hour + competitive commission structure

About Diva Dance Diva Dance ® is an adult dance fitness brand operating across North America. We teach choreography-based classes in a welcoming, judgment-free space built on one belief: every body is a dance body. Our mission is to host fun, sexy, sweaty dance classes that boost memory through choreography, build unstoppable confidence, and provide an incredible community workout.

As the Client Experience Lead for Diva Dance Charlotte, you are the ultimate matchmaker and community builder for our studio. Your primary goal is to ensure potential clients feel welcome, seen, and valued from their very first contact through to their decision to become a lasting Diva Dance member.

This hybrid position requires a mix of independent work from home and a vibrant physical presence in our studio. You will own the sales pipeline by executing daily outreach via social media and SMS from home, while also hosting in-person studio classes 1 to 3 times per week to connect directly with the community.

Most importantly, you are the spark that lights up our team! Beyond driving your own sales, you will step into the critical role of Sales Coach for our entire sales squad. We are looking for someone with an absolute obsession for developing people, building confidence, and helping others grow. If you get a thrill from watching your teammates succeed, crushing goals together, and mentoring others to unlock their full potential, this is your stage to shine!

Your job has four main focus areas:

• Initiate daily, enthusiastic outreach to new social media followers and leads on Instagram and Tik Tok using our proven scripts.
• Actively engage with local businesses (such as hair/nail salons or boutique gyms) and spark conversations with potential local clients online.
• Run sales reports daily to track new trial purchases, ensure their first classes are successfully booked, and send warm pre-class reminders to clients.

• Conduct daily Confidence Calls with trial clients to discover their emotional "why," find out what they hope to learn, and align their goals with Diva Dance.
• Manage post-class follow-ups via text and phone calls after a client's first, third, and final trial visits to keep them excited and successfully answer questions about continuing.
• Compile roster summaries for the teammates hosting class so they are well prepared to welcome trial clients to class and conduct post-class conversion conversations.
• Update end of class announcements based on Diva Dance events, promotions and information that clients should know about, including how to submit google reviews and join upcoming programs.

• Confidently educate trial clients on membership tiers and packages, turning first-time visitors into passionate, long-term members.
• Host in-person studio classes 1 to 3 times per week, greeting new faces and driving high energy in the room to boost client retention, and conducting post-class conversion conversations with new clients.
• Serve as the internal sales coach for the rest of our sales team, sharing strategies, reinforcing outreach techniques, and helping the team hit booking and conversion goals.
• Maintain accurate, transparent tracking of your sales in an internal spreadsheet to guarantee proper performance reporting and compensation.

• High conversion of social media followers and trial purchases into active class bookings.
• Consistent growth of the Diva Dance Charlotte family through robust membership and package sales, reaching monthly growth targets.
• A motivated, thriving sales team that meets or exceeds conversion benchmarks under your coaching guidance.
• Exceptional customer care that makes every potential client feel entirely supported during their trial period and beyond.
• Work closely with the Diva Dance leadership team including the Social Media Lead, Team Manager and Owner to ensure a champagne quality experience for our clients and members.

• You have proven sales or client services experience: You have applicable experience in a customer-facing sales, account management, or high-touch hospitality role, allowing you to hit the ground running, master our conversion pipeline immediately, and effectively coach our squad.
• You value flexibility and growth: You are motivated to drive your career forward while seamlessly balancing your personal priorities—whether that means managing a schedule around a side gig, children's activities or your creative passions. You love having the autonomy to structure and own your daily schedule to fit your…