Key Account Inside Sales Support Representative

Job Details

Job Location:

Remote Office
- Remote, WA 98683

Position Type:
Full Time Salary Range: $24.04 - $28.85 Hourly Job Category:
Sales

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like Stair Master, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

General Position Summary

The Key Accounts Inside Sales Support Staff is responsible for providing essential support for the Key Accounts Inside Sales Representatives that work with our National Key Account customers.

• Enter orders into Oracle and / or Salesforce. This involves placing the order, setting up the appropriate delivery method and ship date, and verifying the status of the order and delivery. Responsible for obtaining missing information and following up with the Inside Sales Representative regarding any PO related matters.
• Work with the Insides Sales Representative to troubleshoot and resolve customer inquiries regarding order status.
• Provide information to Inside Sales Representative regarding inventory levels, shipping and tracking and other order related tasks.
• Monitor and track incoming backordered products to ensure that orders ship complete and on time. Keep the Inside Sales Representative and the Distribution Centers up to date on the status of those units.
• Assist Inside Sales representative with all aspects of entering and shipping Purchase Orders through Salesforce and Oracle.
• Assist Inside Sales Representative with freight and install quotes.
• Manage Install Cases in Salesforce for orders that require Install, as well as work with the Install Coordinator or Customer Experience Leads in the service team to coordinate and work through installations.
• Assist with escalations such as gathering information when a customer claims to be missing product, when a customer receives too much product, when product delivers damaged, or when the customer receives incorrect product.
• Update and maintain the Key Accounts Spreadsheet and help the Key Accounts team prepare for the weekly Key Accounts Meeting.
• Perform various data entry functions throughout the day.
• Provides support to other team members when needed.
• Additional duties may be assigned.

• Must have excellent attention to minor details, ability to prioritize and multitask, and work with a sense of urgency.
• Ability to exhibit exceptional verbal and written communication skills along with a strong work ethic.
• Must have exceptional organizational and time management skills and maintain a professional demeanor.
• Needs to maintain a high level of energy and enthusiasm while working in a team atmosphere.

• Excellent computer skills, including a high level of proficiency with MS Office, specifically MS Excel
• High school diploma or equivalent
• Data entry and customer service experience preferred

• Customer Focus
  - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Dependability
  - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused…