Inside Sales; Order management

Position

Inside Sales (Order management) Non-exempt

An electrical equipment supplier in Sunnyvale is seeking an Inside Sales Representative.

We are looking for a candidate with 2+ years of inside sales experience.

A Japanese/English bilingual is required.

• Prepares necessary documents when orders are received; enters and processes all incoming order via EDI, web portal, and email.
• Understands all account/customer specific requirement (shipping, barcode, labeling, etc.), and ensures items are recorded and properly defined on each sales order.
• Issues Sales Order and Invoice based on Spot order and Consignment Usage Report.
• Inventory level management with sales representative and inventory purchase order processing
• Communicates with customers via phone, email or in person; checks accuracy and product availability before processing purchase orders, confirmations, invoices, order cancellations, changes in product or obtains details of complaints.
• Provides sales support such as item/price registration, sample request, and quotation preparation.
• Works with sales representatives and the management team to stay up-to-date on product knowledge and be informed of any changes in product and company policies.
• Creates and maintains internal sales operational manual and its related documents as needed.
• Performs other duties as required to support the sales department and other departments, as needed.

• Investigates trends in order placement or vendor managed inventory consumption based on operating conditions and production plans.
• Informs factories regarding customers’ inventory status in order to shorten the shipping time when orders are received.
• Identifies and make effort to address customer concerns via phone and/or email.

• Manages inventory and physical inventory counts of assigned customers.

9:00 am to 6:00 pm

Monday - Friday

Sunnyvale, CA

In-office (as a general rule)

Remote Work:
Up to 2 days/week negotiable based on proficiency level

$65-70K

EDUCATIONAL:

Bachelor’s degree from four-year college or university; or equivalent combination of education and experience.

WORK EXPERIENCE:

At least two (2) years of professional work experience required.

Two (2) years of inside sales experience and experience using SAP are preferred.