Sr Director Sales Operations

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Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.

From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning is hiring a Senior Director of Sales Operations to support senior commercial leadership across all of healthcare. The Senior Director of Sales Operations is a key management partner driving the operational and strategic initiatives that deliver the annual revenue plan. This role owns organization-wide performance tracking, pipeline governance, and data-driven process improvement in line with strategic priorities, and manages the sales tech stack accordingly.

Working closely with the Vice President of Commercial Operations, sales leadership, finance, and other division executives, the Senior Director delivers recurring reporting and analysis that improves revenue visibility, predictability, and forecast accuracy across the business. This role also leads a team spanning revenue analysis and sales support, and is accountable for building that team's capability over time.

This position has the flexibility to work remotely within the United States. Eastern or Central time zone preferred.

• Manage the sales operations function across multiple marketing-facing brands and business units.
• Oversee sales planning, reporting, and budgeting, including annual and ongoing forecasting, quota assignment, headcount planning, account assignment, and territory design.
• Define and implement sales methodologies, continually improve cross-functional processes, and deliver data-driven recommendations to maximize sales efficiency and support execution.
• Evaluate, recommend, and manage sales compensation plans, commission payouts, and incentive schemes to motivate the team and align incentives with company objectives.
• Owns the accuracy and timely distribution of sales reports and other intelligence essential to the sales organization, and drives ongoing improvements to existing reports and new reporting tools to better support business decisions and outcomes.
• Directs sales-org process and systems initiatives — including maintenance, enhancements, and data visibility/predictability improvements — to forecast and enable delivery of annual revenue plan metrics.
• Provides leadership for ad hoc projects including data mining, data analysis, financial modeling, reporting, and executive presentation materials.
• Leads and develops a team spanning revenue analysis and sales support — building team capability while maximizing support to the sales organization.
• Sets performance goals, conducts regular development conversations, and manages performance for all direct reports.
• Partners with Legal, Finance, and Sales leadership on deal structuring, contract review, and…