Account Manager - Sales

About the Role

Our client is seeking a dedicated and relationship-focused Account Manager to oversee and grow existing client relationships within the Port Elizabeth region. This role is pivotal in ensuring client satisfaction, driving retention, and identifying opportunities for upselling and cross-selling our client's comprehensive suite of products and services. You will act as the primary point of contact for your assigned accounts, understanding their evolving business needs and ensuring they receive exceptional service and support.

This position offers a chance to build long-term partnerships and contribute significantly to customer loyalty and revenue growth, from a fully remote setup.

• Manage a portfolio of existing client accounts, fostering strong, long-term relationships.
• Proactively identify and pursue opportunities for upselling and cross-selling additional products or services.
• Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely and satisfactory resolution.
• Conduct regular business reviews with clients to assess satisfaction, gather feedback, and plan future strategies.
• Collaborate with internal teams (e.g., sales, support, product) to ensure client needs are met effectively.

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated ability to manage multiple client relationships and prioritize effectively.
• Strong understanding of sales principles and customer service best practices.
• Proficiency in CRM software and other relevant sales tools.

• Competitive salary with performance-based bonuses and commissions.
• Fully remote working arrangement for optimal work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and attending industry conferences.
• A collaborative and supportive team environment focused on client success.