Call Center Representative

At Hearing Solutions, you play a vital role in connecting people to the world of sound, helping them hear what matters most. As a  Call Center Representative , you serve as the first point of contact for patients seeking to book appointments in our Appointment Contact Center. Your friendly voice creates the initial experience for new patients, while also engaging with returning patients to ensure they are enjoying life to the fullest and scheduling regular visits.
This role is perfect for someone with phone sales experience who excels in providing exceptional customer experiences.
What's in it for you:
Remote work environment
Ongoing training to ensure your success
All computer and phone equipment provided
Medical and dental benefits
Incentive programs
Company events and socials
Positive and supportive environment
Opportunity to make a positive impact in someone's life
A Day in the life:
Make proactive outbound calls to patients in the database to schedule their next appointment
Evaluate prospective client potential, aligning with sales team expectations
Respond to inbound calls/leads and online inquiries
Successfully overcome patient objections through active listening and effective questioning skills
Manage clinic calendars by maximizing quality appointments
Demonstrate ability to meet targets
Maintain accurate client records and ensure database integrity

What You Bring:

1+ years of experience in outbound calling or appointment setting environment with high volume and target-driven goals
Excellent verbal and written communication skills
Proven ability to build appointment value, and overcome objections, while building trust
Ability to multitask and prioritize in a fast pace environment
Tech savvy with the ability to quickly learn systems and applications
Motivated individual with a strong desire to exceed goals and contribute to team success
Passion for helping others live life to its fullest potential
Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

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