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Job Description & How to Apply Below
After Ship Group in Toronto, Canada is seeking a Customer Success Manager (Hybrid-Scale) to lead a strategic book of 100+ accounts. You’ll blend automated playbooks with high-touch, executive-level engagements to drive adoption, renewals, and expansion.
You’ll use health scores and CS platforms to prioritize risk, plan QBRs, and craft success plans for ~20% of your top accounts, while building scalable workflows for the remaining 80.
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