Client Account Manager
This is a remote position, but the candidate must reside in the Midwest (Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, or Wisconsin) and be located near a major airport.
About Us:
Tele Specialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.
Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At Tele Specialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.
Tele Specialists Offers:
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
- Tuition Reimbursement
About the Role:
The Client Account Manager (CAM) is a results-driven professional responsible for managing a portfolio of client accounts, strengthening long-term client partnerships, and identifying opportunities to grow revenue through strategic sales and cross-selling. The role uses a consultative, client-first approach to understand client needs, resolve issues, support retention and renewals, and maximize account value. Working collaboratively within and outside the Strategy & Growth Division, the CAM partners with cross-functional teams to deliver exceptional client experiences and contribute directly to Tele Specialists' growth.
Essential Duties and Responsibilities:
Revenue Attainment & Sales Quota:
- Proactively identify and engage decision-makers within client organizations to achieve individual and team revenue goals.
- Consistently meet or exceed annual cross-sales targets using a consultative sales approach.
- Develop and execute account growth strategies by leveraging industry knowledge and client insights.
Footprint Growth:
- Build and nurture influential relationships with key stakeholders to drive account expansion.
- Identify growth opportunities through active listening and data analysis, positioning Tele Specialists as a trusted partner.
- Develop client advocates and referenceable accounts to drive further market penetration.
Retention & Renewal:
- Lead proactive renewal discussions with a focus on solution-based negotiations.
- Collaborate with internal teams across Sales, Finance, Quality, and Medical Staff divisions to address challenges and ensure client satisfaction.
- Partner closely with PSAMs to integrate physician feedback and issue trends into renewal strategies.
- Implement effective retention strategies to minimize churn and maximize client lifetime value.
Customer Satisfaction Management:
- Serve as a client advocate by proactively addressing and resolving client issues.
- Establish and monitor key performance indicators (KPIs) to track client satisfaction and loyalty.
- Communicate insights to internal teams and recommend data-driven actions to improve outcomes.
Account Management:
- Develop and implement comprehensive account management plans, including relationship mapping and regular account health assessments.
- Conduct onsite visits, virtual meetings, and executive briefings to maintain strong client relationships.
- Lead internal and external stakeholder meetings at corporate, division, and facility levels.
- Ensure Salesforce is updated to reflect all key account activities and follow-up commitments.
System/National Accounts:
- Support the VP/Director of Client Account Management and VP of Business Development in managing large, complex accounts.
- Contribute to the development of key account strategies, ensuring consistent value delivery across portfolios.
Net Promoter Scores & Client Surveys:
- Lead the execution of annual or bi-annual client surveys.
- Analyze feedback to identify trends, implement corrective actions, and achieve Net Promoter Score (NPS) goals.
- Collaborate with internal teams to support continuous improvement in service delivery.
Market Analysis & Growth Opportunities:
- Conduct market and competitor analysis to identify new growth opportunities.
- Utilize strategic insights and active listening to generate cross-sale opportunities.
- Develop and present data-backed recommendations to senior leadership and clients.
Qualifications:
- Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required; advanced degree in healthcare operations, management, financial planning, healthcare policy, or a related field preferred.
- Five (5) or more years of experience in sales, consulting,…
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