Client Relationship Manager - Insurance

About the Role

Our client is seeking a dynamic and client-focused Client Relationship Manager to join their established remote team, supporting their operations in Sandton and beyond. This role is centered on nurturing and strengthening relationships with key clients, ensuring their needs are met and their satisfaction remains high. You will act as the primary point of contact, coordinating internal resources to deliver exceptional service and identify opportunities for growth.

As a fully remote position, you will leverage communication technologies to maintain strong connections and provide unparalleled support to a valued portfolio of clients, contributing directly to client retention and loyalty.

• Manage and grow a portfolio of high-value insurance clients, acting as their main point of contact.
• Develop and implement tailored client engagement strategies to foster strong, long-term relationships.
• Understand client needs and proactively identify opportunities to offer additional products or services.
• Coordinate with internal teams (sales, claims, underwriting) to ensure seamless service delivery and issue resolution.
• Conduct regular client reviews to assess satisfaction and identify areas for improvement.
• Monitor client feedback and market trends to provide insights that inform service enhancements.

• Proven experience in client relationship management , account management, or a similar client-facing role, preferably within the insurance or financial services industry.
• Excellent communication, interpersonal, and negotiation skills.
• Strong understanding of insurance products and services.
• Ability to build rapport and trust with clients at all levels.
• Proficiency in CRM software and other remote collaboration tools.
• Self-motivated with the ability to manage time and priorities effectively in a remote work environment.

• Competitive annual salary with an attractive bonus structure tied to client retention and satisfaction.
• Fully remote work arrangement, offering flexibility and autonomy.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development, including advanced client management training.
• A supportive and collaborative team culture focused on client success.