Retail Sales Specialist

Our client is looking for an enthusiastic and dedicated Retail Sales Specialist to join their online sales team, supporting customers primarily based in the Port Elizabeth region. This is a remote position focused on engaging potential customers through various digital channels, answering product inquiries, and facilitating online sales conversions. You will be a key point of contact, providing exceptional service and product expertise to drive customer satisfaction and sales growth.

The role requires excellent communication skills, a proactive approach, and a strong understanding of e-commerce retail principles.

• Respond to customer inquiries via email, chat, and phone regarding products, orders, and services.
• Provide detailed product information, recommendations, and support to online shoppers.
• Assist customers with the online purchasing process, ensuring a seamless and positive experience.
• Process online orders, manage customer accounts, and resolve any order-related issues.
• Collaborate with the marketing team to provide customer feedback and insights for sales campaigns.
• Maintain up-to-date knowledge of product offerings and promotions.

• Previous experience in a customer service or sales role, preferably in an e-commerce or retail environment.
• Excellent written and verbal communication skills in English.
• Proficiency in using computers, online communication tools, and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A customer-centric approach with a passion for helping others.
• Experience with online retail platforms and sales processes.

• Competitive hourly wage with potential for sales-based incentives.
• Flexible remote working arrangements.
• Opportunities to learn and grow within the e-commerce sector.
• Exposure to a wide range of products and online retail strategies.
• Supportive remote team environment and regular performance feedback.