Customer Success Manager, Southeast
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-07
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Sales
Account Manager, Customer Success Management, Client Relationship Management
About the team
About the team Zillow's Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow's offerings to turn insights into action, drive results, and build lasting value. Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools that helps agent customers drive more transactions.
Integrating these products, we deliver a seamless workflow and advertising experience that streamlines agent communication, enhances advertising reach, and optimizes every stage of the sales process from winning more listings to efficiently converting more leads.
The Customer Success Manager oversees a portfolio of Zillow's customers across Zillow Pro, Follow Up Boss, and Showcase, delivering an elevated experience to agents, teams and brokerages. As the primary post-sales owner for your book of business, you leverage data, customer insights, and cross-functional collaboration to drive adoption, retention, and expansion across this full product suite. By balancing onboarding, ongoing strategic reviews, and proactive account health management, you ensure customers gain maximum value from their investment in Zillow's offerings.
This role has been categorized as a Remote position.
"Remote" employees do not have a permanent corporate office workplace and, instead,
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