Director, Client & Strategy, DHS

Director, Client Growth & Strategy, DHS

This is a hybrid position.

JOB

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people's needs and transform their experience of government.

Our collaborations have shaped some of the defining moments in public-sector service delivery. We've helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Ad Hoc values acceptance, accountability, and humility. We aren't heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

As a Director of Client Growth and Strategy, DHS
, you will help drive Ad Hoc's growth across mission-aligned opportunities within the Department of Homeland Security
, with particular focus on U.S. Citizenship and Immigration Services (USCIS) and other programs where modern digital services can improve how government serves the public.

This is a hands-on growth role for someone who understands federal customers beyond the opportunity pipeline. You bring knowledge of customer missions, acquisition environments, technology priorities, and key stakeholders, along with the ability to turn customer relationships and market knowledge into qualified opportunities and new business.

Successful candidates may come from several paths. You may have built your foundation in federal program delivery, technology, consulting, or operations before transitioning into growth and capture. You may be a former federal professional who has successfully transitioned into industry. Or, you may come from a high-performing technology or product company where you have owned strategic federal accounts and helped customers adopt modern platforms and solutions.

Regardless of path, you are comfortable wearing multiple hats. You can build customer relationships, develop account strategy, identify whitespace, shape opportunities, work with technical teams on solutions, lead capture activities, and help convert opportunities into booked business.

• Develop and execute growth strategies across USCIS and other mission-aligned DHS organizations and programs
• Develop deep knowledge of assigned accounts, including customer missions, organizational structures, key stakeholders, acquisition strategies, technology environments, budgets, and competitive landscapes
• Leverage existing customer and industry relationships while developing new relationships that strengthen Ad Hoc's position within target accounts
• Identify opportunities where Ad Hoc's capabilities can improve public-facing services, accessibility, resilience, cybersecurity, and the delivery of essential government services
• Build, qualify, and manage multi-year pipeline aligned with company growth objectives
• Identify and pursue new business, recompetes, takeaways, task orders, and on-contract growth opportunities
• Identify whitespace within existing customers and opportunities to expand into adjacent programs, offices, and mission areas
• Develop and execute customer call plans and account strategies
• Maintain accurate pipeline forecasts and communicate opportunities, risks, and recommended actions to Growth and executive leadership
• Understand relevant contract vehicles and identify pathways for Ad Hoc to access and compete for new opportunities

• Lead and support strategic pursuits throughout the federal opportunity lifecycle, from early identification and qualification through capture, proposal, negotiation, and award
• Shape opportunities before solicitation through customer engagement, mission knowledge, competitive intelligence, and understanding of federal acquisition strategy
• Develop capture strategies, win themes, customer engagement plans, competitive positioning, and teaming approaches
• Coordinate multidisciplinary pursuit teams that may include solution architects, technical SMEs, delivery leaders, pricing, contracts, recruiting, proposals, and executive leadership
• Participate in gate reviews and provide recommendations regarding opportunity qualification, positioning, and pursuit strategy
• Develop relationships with strategic technology partners, primes,…