RVP, Customer Success Customer Success Directors Remote

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The Customer Success Management team is key to driving the success of our customers through accelerating product use,valueand byhelping them better achieve the business outcomes. TheRVP, Customer Success will lead aSuccessteamfocused on Seismic's Core customers.

TheRVPwill leadand develop aCSM team, CSMs' primary responsibilities are to drive product adoption, provide data-driven best practices and ensure client retention within

Seismic's core client base. They are the primary point of contact for their accounts, ensuring customers' success on the Seismic platform and managing contract renewals. As theRVPof this team, youberesponsible for supporting and growing CSMs and customers of all sizes on their Seismic journey.

• Successful candidates will be excited about coaching and upskilling a team while working in an agile, fast-paced environment. You know how to navigate organizations and can build cross-functional relationships to support CSMs and customers. You will becomfortableengaging and developing trusted advisor relationships with VP and C-level executives engaged in customers' Sales Enablement strategies.
• 6-10years of experience in a client/stakeholder management role, with at least 5 years in team leadership roles, preferably in SaaS
• Commercial savvy and an understanding of the SaaS sales and renewal processes
• Ability to create structure in ambiguous situations, design effective processes, and prioritize ruthlessly
• Executive presence and excellent communication abilities
• Experience partnering with complex, multi-divisional companies and navigating cross-functionally within a global software organization
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional leadership teams (e.g.Sales, Product, Marketing, Services), preferably in a remote environment

• Leading, coaching, and growinga team of Customer Success Managers of various levels of experience, by leveraging
  
  Seismic corporate CS ways of working and adapting them to your market needs
• Building Trusted Advisor relationships at senior levels in your team’s accounts, helping to ensure retention, uncover opportunities for cross-sell/upsell, and develop advocates
• Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution
• Providing account transparency by tracking client data in Gainsight, our Customer Success application, and using this data to identify, forecast, and mitigate risks or exploit opportunities proactively
• Forecasting and leading the contract renewal process with your CSMs and identifying and nurturing expansion opportunities in coordination with Sales
• Partnering with Professional Services,Salesand Marketing leadership to grow Seismic's presence and brand inthe Core Services sector

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales
enablement
, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded…