Outbound Customer Service Agent

Job Location:

Flow CRC - Winston Salem, NC 27103

• Provide exceptional customer service across multiple communication channels (inbound/outbound calls, chat, text, email)
• Call Flow customers to update them on current recalls, retention offers, and service repair contract options
• Set high-quality appointments for service visits
• Use CRM and telephony systems to call and text customers
• Collaborate with dealership staff, brand partners, and marketing teams to support lead generation and conversion
• Meet daily/weekly/monthly performance targets
• Work on‑site in our office (not a hybrid or remote position)

• A positive, goal‑oriented work ethic with a desire to grow earnings through performance
• Ability to think critically and match products or services to customer needs
• Team player with a professional presence and proactive attitude
• No automotive experience required – we train for success!
• Pre‑employment drug screening is required

• Be part of a company that values innovation, community, and growth
• Join a high‑performance team in an industry‑leading Business Development Center
• Opportunity for career growth, leadership development, and internal promotions

• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• State‑of‑the‑art fitness facility on site
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program with on‑site nurse
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees

Flow Automotive Companies is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.