Sr. Manager, Field & Customer Solutions

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn

more at  

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

** Job Function:*
* Sales Enablement

** Job Sub*
* ** Function:*
* Customer Success Management

** Job Category:*
* Professional

** All Job Posting Locations:*
* Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

*
* Job Description:

*
* ** DePuy Synthes
** is recruiting for a  
** Sr. Manager, Field & Customer Solutions
** to join our team in  
** West Chester, PA** ;  
** Raritan, NJ;
Raynham, MA;
Warsaw, IN;
Palm Beach Gardens, FL.*
* ** About Orthopedics*
* Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that's reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle;

spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at  

Remote work options may be considered on a case-by-case basis and if approved by the Company.

*
* Purpose:

*
* The Senior Manager, Field and Customer Solutions (F&CS) is a high‑impact field-based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites.  ACM is a digital solution that enables efficient pre-op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial and customer benefits.

*
* Key Responsibilities:

*
* + Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.  Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff

+ Leads the deployment of ACM with customers within assigned regions.  This includes remote and onsite activities and training. Achieves annual site and surgeon deployment goals

+ Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise

+ Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement.  This may include leading and participating in professional/commercial education courses, labs and industry conferences

+ Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals

+ Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals

+ Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting…