Implementation Specialist

We are looking for the next amazing addition to our team! Dealr, Inc. is an advanced, forward-thinking SaaS company for independent automotive dealerships. We provide dealr.cloud, an all-in-one management solution for the industry. We’re rapidly building our team and pushing hard for overall growth for the company and out-of-state movement for the software. Based in Colorado, our team is passionate, talented, and customer-focused.

We feel fortunate to be able to build a platform that is revolutionizing our industry. We already have a significant market share of independent dealerships and are very stable.

We are looking to acquire a highly skilled Implementation Specialist to help our clients adopt and transition to our software program from multiple other platforms. We work with a variety of clients ranging from small, two-person dealerships to big dealerships with very large staffs, so your duties will include project management, facilitating training sessions, working with third-party vendors, partnering with our sales team on client handoff and expectation-setting, and responding to technical issues.

We are looking for a highly skilled Implementation Specialist to own the full client journey from signed contract through a healthy, fully adopted dealership. The role has four pillars.

• Project management: you'll carry a book of 10 - 20 active implementations at a time, each with its own timeline, data migration, integrations, and stakeholders, and you're accountable for driving every one to graduation.
• Training and adoption: you'll run live training for teams ranging from two-person lots to large multi-rooftop groups, and you'll measure your success by whether they're actually using the platform, not by whether the sessions happened.
• Salesmanship: onboarding is a sale that continues after the contract is signed; you'll build the case for the platform every week, make sure clients understand the features they're paying for, and the ones they aren't yet, and drive upgrades, add-ons, and expansion within your accounts.
• Retention: these are your clients, and keeping them is your job. You'll watch for risk, call your detractors directly, and get ahead of problems before they become cancellations.

You'll also be expected to use AI as a daily working tool. We're looking for people who are curious and creative in their approach to using AI tools and who will push the limits of what it can do for their book of business.

Our ideal candidate has several years of software implementation experience and specific experience working with business software, including project management, customer relationship management (CRM), and vendor management programs. We would also like this person to have sales experience, an aptitude for problem-solving, and the ability to think quickly on their feet. We are a young company and are excited to have a culture that works hard but still knows how to have a sense of humor.

This is a fun, fast-paced environment, and we are looking for people who are excited to grow with us.

Dealr Inc provides a 3-2 hybrid work model in which employees are given the opportunity to work from home for up to two days per week on Tuesdays and Fridays, after the first month of in-office training. Our office is located in Loveland, CO. The typical work schedule will be from 8:00 - 5:00, with the possibility for additional hours and the opportunity for commissions and spiffs.

Be an ambassador for dealr.cloud clients and become an expert in our products and services.

Manage all assigned accounts with efficiency, attention to detail, and tenacity to bring the implementation project to completion.

Build relationships and do discovery with clients to get a detailed picture of what they…